Frequently Asked Questions

A federally qualified community health center is a non-profit organization that receives federal grants from the Health Resources and Services Administration Bureau of Primary Health Care. They include all organizations receiving grants under Section 330 of the Public Health Service Act.

Everyone is welcome at both health centers regardless of age, insurance status, race and ethnicity, or ability to pay.

Basic (Primary) Health Care
Routine office visits for illness
Integrated Behavioral Health
Annual physical exams
Medication Assistance
Chronic disease management
Immunizations & Vaccinations
Lab Services
Sports Physicals
Children’s Health Services
Case Management for Services

Absolutely not. We accept and file with most major medical insurances as well as Medicare and Medicaid.

We offer a sliding fee scale discount program based on household income. All patients may apply; no patient will be denied medical treatment because of an inability to pay.

Eligibility depends on your household income. In order to find out if you qualify, you will need to apply at your health center (Bassett or Ridgeway) and submit the appropriate documentation, including proof of total household income. If you have insurance, you may still apply and benefit from the sliding fee scale.

Once your application is approved, you will be enrolled in the sliding fee program for 12 months. After that your enrollment will expire, which means that you will need to submit a new application in order to continue enrollment. If your family size or income changes, you may need to reapply sooner.

This program is available at our Bassett and Ridgeway clinics, along with Caring Hearts Free Clinic in Stuart, VA.

You must meet the eligibility requirements of having no prescription drug coverage and have a low to moderate income. Contact one of our clinics for eligibility requirements or more information.

A caseworker will help you complete the application process. After approval from the pharmaceutical company, medication will be delivered in 4-6 weeks.

There is usually a low handling fee of $5 for each medication picked up (usually a 90 day supply) that is charged by the pharmacy.

When you come to meet with one of our medication assistance caseworkers you will need to bring:

1. Photo ID if you have one
2. Social security card
3. Medicare or other insurance cards
4. Proof of income
5. Federal tax documents from previous year or be prepared to sign a waiver if not filing anymore
6. Name and strength of any current medication and how often it’s taken (best to get a list from your pharmacy)

Please be advised however, that any individual seeking medication assistance should CALL first to make sure that he/she qualifies. If your physician does not participate in our program, your income is over the income guidelines, your medications are not available to us or you have ANY insurance other than Medicare, you will not qualify.

Our dental clinic is located in Uptown Martinsville (formerly the Piedmont Virginia Dental Health Foundation), at 23 Fayette Street, Martinsville, VA.

Currently, patients (adults and children) that are uninsured or have Medicaid may be seen at the dental clinic.

Yes, for eligibility requirements, how to apply, or more information, please contact the dental clinic.