Frequently Asked Questions

A Federally Qualified Health Center (FQHC) is a community-based healthcare organization that provides affordable, high-quality primary care and preventive health services to people of all ages. FQHCs receive federal funding to help ensure everyone has access to care, regardless of their insurance status or ability to pay. At Connect Health + Wellness, we offer comprehensive healthcare services, including medical and dental care, while helping eligible patients access programs such as our Sliding Fee Discount Program to make care more affordable.

Everyone is welcome at Connect Health + Wellness. We provide healthcare services for patients of all ages, regardless of insurance status, income level, race, ethnicity, or ability to pay. Whether you have private insurance, Medicaid, Medicare, or no insurance at all, our team is here to help you access the care you need. We also offer programs such as our Sliding Fee Discount Program to help make medical and dental care more affordable for eligible patients. 

 Yes! Connect Health + Wellness is accepting new patients at our health centers in Bassett, Martinsville, Ridgeway, and Patrick Springs, Virginia. We provide primary care and other healthcare services for children and adults, regardless of insurance status.

To become a new patient, you can call our office or schedule an appointment online.

 Scheduling an appointment at Connect Health + Wellness is easy. You can call one of our health centers to schedule an appointment or schedule online at a time that works for you. 

Connect Health + Wellness offers a wide range of healthcare services for individuals and families of all ages. Our goal is to provide comprehensive, affordable care close to home. 

Services include:

• Primary Care 
• Sick Visits 
• Annual Wellness Exams 
• Chronic Disease Management 
• Immunizations and Vaccinations 
• Lab Services 
• Sports and School Physicals 
• Children's Healthcare 
• Medication Assistance 
• Case Management 
• Preventive Care 
• Dental Services 
• Sliding Fee Discount Program Assistance

Whether you need routine healthcare, treatment for an illness, preventive services, or help managing a chronic condition, our team is here to help. 

Connect Health + Wellness accepts most major insurance plans, including coverage options for many patients with private insurance, Medicaid, and Medicare. 

You do not have to be uninsured to receive care at Connect Health + Wellness.

You can still receive care at Connect Health + Wellness. We welcome patients with or without health insurance and believe cost should never be a barrier to receiving quality healthcare. If you are uninsured or underinsured, you may qualify for our Sliding Fee Discount Program, which offers reduced-cost medical and dental services based on household income and family size. Our team can also help connect eligible patients with programs and resources that make healthcare and medications more affordable. 

The Sliding Fee Discount Program is available to eligible patients who are uninsured or underinsured and may have difficulty affording medical or dental care. Eligibility is based on household income and family size. Patients who meet the program requirements may receive discounted rates for eligible services based on their ability to pay.

To apply, patients will need to complete an application and provide proof of household income. Our team can help you determine whether you qualify and explain the application process.

Once your Sliding Fee Discount Program application is approved, your enrollment is valid for 12 months. You will need to renew your application after 12 months to continue receiving discounted rates for eligible medical and dental services.

You may also need to update your application sooner if your household size or income changes. Our team can help you with the renewal process and let you know what documentation is needed.

 MedAssist is a prescription assistance program that helps eligible patients access needed medications at a lower cost or at no cost when available. The program assists patients who may have difficulty affording their prescription medications and helps connect them with available medication assistance resources.

Eligibility and available medications vary by program requirements. Our team can help eligible patients determine whether they qualify and assist with the application process.

You may qualify for medication assistance if you have difficulty affording your prescription medications, including if you are uninsured, underinsured, or have high prescription copays you cannot afford. Eligibility depends on the requirements of the available medication assistance program and may be based on factors such as household income, insurance status, and the specific medication you need.

Our team can help determine whether you may qualify for medication assistance and guide you through the application process.

If you qualify for the MedAssist Prescription Assistance Program, a caseworker will help you complete and submit the necessary application to the pharmaceutical company. Once your application is approved, the medication is shipped to the health center or provided according to the pharmaceutical company's program requirements.

The approval and delivery process can take approximately 4–6 weeks, so patients should plan ahead when possible. Our team can help you understand the process and provide guidance throughout your application.

Connect Health + Wellness provides dental care at our Bassett, Martinsville and Patrick Springs, Virginia health center locations. Our dental team provides comprehensive dental services for children and adults, helping make quality, affordable dental care accessible close to home.

Visit our Locations page to find the address, hours, and contact information for each dental clinic.

Connect Health + Wellness provides dental care for children and adults with or without insurance. We primarily serve patients who are uninsured or have Medicaid, while also accepting patients with other types of dental insurance. Our dental team is committed to making quality, affordable dental care accessible to individuals and families in our community.

If you are unsure whether you qualify for dental care or whether we accept your insurance, please contact our dental team for assistance.

 Yes. Connect Health + Wellness offers a Sliding Fee Discount Program for eligible dental patients who may need help making their dental care more affordable. Eligibility is based on factors such as household income and family size.

If you are uninsured or underinsured and are concerned about the cost of dental care, our team can help you determine whether you qualify, explain the application process, and let you know what documentation you will need.