Clinical Openings

SSConnect Health + Wellness is seeking candidates for a full-time Director of Quality, Risk Management and Performance Improvement.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services.

Every position within Connect Health + Wellness exists to help the organization realize its Mission of providing medical and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Director of Quality, Risk Management and Performance Improvement is responsible for the management and strategic growth of the organization's risk management and quality assurance program.

ESSENTIAL FUNCTIONS OF THE POSITION

• Develops and implements a strategic Quality Plan focused on driving continuous quality improvement through the implementation of focused clinical and quality engagement initiatives including MCO’s and ACO’s such as Aledade and assures that the Quality Plan is reviewed annually and updated as needed.
• Together with Medical Director, Institutes organization wide initiatives designed to enhance health center clinical operations with the goal of producing improved provider and patient engagement and patient outcomes
• Leads Organization's Quality Assurance Committee, maintains accurate and timely minutes and prepares/presents Quality reports and monitoring to the Board and/or Board committees
• Ensures consistent and ongoing analysis and evaluation of key program data as it relates to outcomes, utilization, and other specified program deliverables
• Identifies areas of clinical practice where changes or improvement are needed to promote and maintain excellence in patient care
• Oversee the management of clinical data for federal, state, and private grants; ensures that reports and deliverables are accurate and that timelines are met
• Works closely with the Clinical Information Coordinator, and others to analyze the overall effectiveness of programs and recommend improvements or new strategies
• Cultivates strong health center collaboration and engagement. Develops meaningful and effective relationships with key center stakeholders
• Stays abreast of FQHC regulatory body quality and value-based care standards, including BPHC, HRSA, NCQA, and CMS
• Develops professional relationships relevant to clinical, policy, public health, and clinical practice transformation
• Serves as the Quality subject matter expert and resource for the organization
• Oversee the development of educational materials.
• Monitors activity of programs to identify improvements and develop action plans that are effectively communicated to program leaders and stakeholders.
• Independently handles multiple projects of varying scope simultaneously without oversight.
• Serves as a liaison with all key stakeholders, regularly soliciting feedback.
• Expected to keep current on Quality trends, standards, and legislation.
• Oversee and coordinate health care risk management activities and completes risk management training annually.
• Ensures the implementation of and updates to policies and operating procedures, conducts risk assessments, and reports to the board and key management staff on risk management activities.
• Conducts quarterly risk assessments for the health center and reports to the Board and key management staff on risk management activities.
• Along with the management team, completes an annual risk management report. Presents the annual risk management report to the health center Board, and key management staff, which will include completed risk management activities; status of the health center's performance relative to established risk management goals; and proposed risk management activities that relate and/or respond to identified areas of high organizational risk.
• Identify and mitigate our health care areas/activities of highest risk within our HRSA scope, including but not limited to tracking referrals, diagnostics, and hospital admissions ordered by health center providers.
• Document, analyze and address clinically related complaints and "near misses" reported by our employees, patients, and other individuals
• Set and track progress related to annual risk management goals.
• Develop and implement an annual health care risk management training plan for all staff members based on identified areas/activities of highest clinical risk for the health center and any non-clinical training appropriate for health center staff (including Health Insurance Portability and Accountability Act (HIPAA) medical record confidentiality requirements.
• Oversee health care risk management training plan for all staff members and documentation showing that such training has been completed by the appropriate staff, including all clinical staff, at least annually.
• Performs other duties as assigned, understanding the role will evolve as the programs mature.
• All duties and requirements must be performed consistently with Organizational Performance Standards.

General

1. Takes initiative, follows directions, multi-tasks effectively and efficiently and communicates well with others.
2. Attend required meetings and participate in relevant professional developmental activities.
3. Performs necessary quality control activities to ensure accuracy and identify areas where performance can be improved.
4. Adheres to the policies and procedures of the organization. Adheres to agency and regulatory mandates and guidelines, especially those established by the Health Resource and Services Administration (HRSA) and the Health Insurance Portability and Accountability Act (HIPAA).
5. Other duties/projects as may be assigned from time-to-time by your manager that are consistent with the Mission of the organization and intent of this position.

BENEFITS:

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available

Position Requirements

Education: Bachelors prepared RN; Masters preferred

Licensure/Certification: Current licensure as a Registered Nurse (RN) in the State of Virginia required. Current AHA BLS-HCP certification required.

Five years of progressive experience in Quality, Quality Review activities

Experience with eClinicalWorks (ECW) EMR experience preferred.

Excellent oral and written communication skills with the ability to interact with and present information to multiple stakeholders and audiences

Other: Customer driven. Demonstrates a positive demeanor, good verbal and written communication skills, and a professional appearance and approach. Must have the ability to problem-solve and communicate with a wide variety of people in an effective manner. Must exhibit skills to utilize automated computer systems, including electronic medical records. Keyboarding skills required for automated computer systems, including electronic medical records. Excellent organizational and time management skills. Working knowledge of Microsoft Office applications to create documents, spreadsheets, presentations, project plans, roadmaps, and status reports.

This position will require some travel between our site and other travel may be required for trainings and seminars.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental site by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.  

The Family Medicine Physician delivers comprehensive, patient-centered primary care to individuals of all ages in a Federally Qualified Health Center (FQHC) setting. Working as part of an interdisciplinary care team, the physician plays a critical role in improving access to high-quality, affordable care with a focus on prevention, chronic disease management, and coordination of care that addresses medical, behavioral, and social determinants of health.

This role requires adherence to current clinical standards, FQHC regulatory guidelines, and organizational protocols. The physician is also expected to actively engage in quality improvement initiatives and collaborate with staff to support a culture of excellence, equity, and continuous learning.

Essential Duties and Responsibilities

1. Provide evidence-based, comprehensive primary and preventive care to a diverse patient population.
2. Order, interpret, and evaluate diagnostic tests to inform clinical decision-making.
3. Collaborate with internal staff and external consultants to ensure coordinated care.
4. Maintain complete, accurate documentation in the Electronic Medical Record (EMR) system.
5. Participate in quality assurance and policy development initiatives.
6. Engage in staff training and professional development as required.
7. Represent Connect Health + Wellness with professionalism and exemplary customer service.
8. Participate in the after-hours on-call provider rotation.
9. Uphold patient confidentiality and privacy per HIPAA standards.
10. Supervise and support mid-level practitioners, as needed.
11. Maintain visitation rates in alignment within established goals.
12. Maintain patient visit duration/cycle time within established goals.
13. Actively participate in peer review and continuous improvement efforts.
14. Respond to phone calls and EMR communications within 48 hours.
15. Meet or exceed benchmarks in Clinical Performance Measures (e.g., diabetes, hypertension, cancer screening).
16. Contribute to patient outreach and growth efforts.
17. Perform additional duties as assigned that support the mission of the organization.

BENEFITS:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance including AD&D coverage provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance

Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues

Up to five (5) days for elective CME provided annually

Eligibility to participate with federal, state and local student loan repayment programs

Position Requirements

• Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) from an accredited medical school.
• Current, unrestricted license to practice medicine in Virginia.
• Current DEA registration and certifications in CPR/AED.
• Board-certified or board-eligible in Family Medicine.
• Proficiency with electronic medical records systems.
• Ability to work effectively with diverse populations.
• Strong organizational skills and ability to multi-task in a fast-paced setting.
• Bilingual English/Spanish preferred.
• Demonstrated commitment to community health and underserved populations. 

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental site by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.  

Our CMAs (CMA, CCMA or RMA) are routinely in direct contact with Health Center patients, their families and a variety of third-party vendors and stakeholders. As such, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

The Certified Medical Assistant provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff and providers.

The CMA must be able to work effectively in a fast-paced environment, employing exceptional critical thinking and problem-solving skills while providing efficient and accurate healthcare. This person serves as a patient liaison and assists in providing a continuum of healthcare in keeping with the goals and objectives of a Patient Centered Medical Home.

The CMA is responsible for tracking and recording various quality assurance measures and outcomes and ensuring that Quality Assurance and Performance Improvement standards and requirements are met. This position assists with Health Coaching, especially regarding patients with the three chronic disease conditions and/or high-risk criteria identified by the Patient Centered Medical Home. This position demands adherence to prescribed routines, maintaining records, data, and other information with a high degree of accuracy and speed. This position is an integral member of a Patient Centered Medical Home team. This individual must be able to work in a fast-paced, stressful environment and relentlessly pursue the highest levels of quality care for our patients.

Job Duties - Clinical

1. Participates in daily “huddles” with Providers to address all patient needs prior to each patient’s appointment to help ensure quality, evidence-based care including preventative screenings, chronic disease management and review of care plans.
2. Escort patients to the exam area, providing assistance when needed. Ensure that patients and families understand the treatment care plan and educate them relative to their condition.
3. Performs patient assessments including obtaining vital signs, gathering the patient’s social, medical, and surgical history, recording patient medications/history, copying immunizations records and other pertinent information related to the appointment. Records information and data in the Electronic Medical Record (EMR).
4. Administers prescribed medications as directed by Providers (including orally, intramuscular, z-track, subcutaneous and intradermal).
5. Uses sterile techniques when preparing and assisting with procedures and applying dressings.
6. Collects, prepares, and labels laboratory specimens according to established policies and guidelines.
7. Cleans and sterilizes instruments and equipment in accordance with established policies and guidelines (i.e., using the designated disinfecting solution and/or the autoclave).
8. Monitors supplies and sterile instrument packages to ensure that they are not outdated or otherwise compromised. Keeps crash cart and refrigerator logs up to date.
9. Re-stocks exam room supplies daily, and procedure room supplies as needed.
10. Performs audiometer, vision, tympanometry and spirometer tests. Records results, and ensures that related documents are scanned, into the patient’s EMR.
11. Performs quality assurance control checks for medical equipment and lab tests as directed.
12. Accurately records patient information, lab results and related documents in the EMR.
13. Assists Providers with management of an assigned segment of patients in order to provide awareness of chronic disease controls and assist them in obtaining desired clinical outcomes, including reviewing and documenting self-management goals. This may also include ensuring that patients are referred to, and attend, Connect Health + Wellness education classes.
14. Identifies patients in assigned population who have outstanding lab work or clinical exams. Makes contact with these patients to ensure necessary appointments are made. Reviews the patient schedule (weekly) to confirm that appointments are kept. Contacts patients as necessary to determine reasons that appointments were not kept and works with patients to ensure appropriate care. Identifies and communicates noncompliant patients to the Provider (weekly).
15. Participates in the Quality Assurance program. Identify and records barriers to care, particularly for their assigned segment of patients. Develops and communicates ideas for breaching or overcoming such barriers to the Quality Assurance/Performance Improvement Committee monthly.
16. Ensures that all telephone messages and encounters are assigned/returned within twenty-four (24) business hours. This includes contacting patients to relay Provider messages and/or answer to patient questions. Documents all patient interaction and resolutions in the EMR.
17. Contacts patients to discuss lab/diagnostic results and relay Provider treatment instructions.
18. Contacts other healthcare facilities to obtain copies of results for tests that they performed.
19. Reviews appropriate consent forms with patients, ensuring their understanding, answering their related questions, and securing their permission as evidenced by their signature(s).
20. Assists patients in completing the Controlled Substances Agreement, as applicable, and ensuring that related pharmacy information is entered/updated in the EMR.
21. Obtains pre-authorization for medication from insurance companies and documents resolutions, including medication changes, in the EMR.
22. Contacts hospitals on behalf of patients requiring admission and communicates relevant patient history and information as needed and appropriate.
23. Assists with, and oversees the tracking of, patient referrals and outcomes.
24. Manages Health Coaching and related support of patients.

Job Duties - General

1. Takes the initiative, follows directions, multi-tasks effectively and efficiently and communicates well with others.
2. Performs necessary quality control activities to ensure accuracy and identifies areas where performance can be improved.
3. Participates in training(s) opportunities to improve patient care including, but not limited to, learning evidence-based approaches to self-management support, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR
4. Adheres to the policies and procedures of Connect Health + Wellness. Adheres to agency and regulatory mandates and guidelines, especially those established by the Health Resource and Services Administration (HRSA) and the Health Insurance Portability and Accountability Act (HIPAA).
5. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No nights or weekend work

Position Requirements

• Graduation from an accredited Medical Assistant program
• Minimum one year experience in a physician office preferred
• Prior experience in data entry required
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask
• Good computer skills including knowledge of Electronic Medical Record systems (EMRs)
• A passion and concern for the target population served by the Health Center
• Effective communication skills to work with the public
• Licensure/Certification: Current Medical Assistant Certification through a recognized national professional association
• AHA BLS-HCP Certification required
• Experience in a physician’s office preferred

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking a compassionate and skilled Dentist to join our team in providing high-quality clinical dental care to a diverse patient population at our Federally Qualified Health Center (FQHC). The ideal candidate will have a commitment to serving underserved communities and be ready to work alongside dental students, staff, and other healthcare providers to ensure comprehensive, patient-centered care.

Key Responsibilities:

• Clinical Care: Provide a wide range of dental services, including examinations,      diagnostics, and treatments.
• Supervision: Serve as an Adjunct Faculty Member for Virginia Commonwealth University School of Dentistry, supervising dental students in clinical settings.
• Patient Education: Educate patients on oral health, preventive care, and available      treatment options.
• Collaboration: Work closely with the CEO, Medical Director, and interdisciplinary team to improve service delivery and patient care.
• Policy Development: Assist in developing and revising dental department policies and protocols to ensure the best practices.
• Community Outreach: Engage in community outreach to educate and provide technical assistance related to oral health.
• Program Planning: Participate in planning initiatives for the Dental Clinic and      broader organizational goals.
• Compliance & Quality Assurance: Ensure adherence to regulations and contribute to quality assurance efforts.
• Consultation: Provide expert consultation on dental health issues to the CEO, Board of Directors, and medical teams.
• Other Duties: Perform additional tasks as assigned by management.

Required Qualifications:

• Education: Graduation from an accredited dental school.
• Experience: Previous experience in a clinical dental setting is preferred.
• Licensure: Current, unrestricted license to practice dentistry in Virginia.
• Certifications: AHA BLS-HCP certification required; ACLS certification preferred.
• Skills: Strong communication, interpersonal, and organizational skills. Ability to      work effectively with diverse populations and as part of a team.
• Additional Qualifications: 
  • Bilingual in English and Spanish is preferred.
  • Knowledge of public health principles is a plus.
  • Proficiency with dental software and Electronic Medical Records (EMR).
  • Experience working with underserved communities is highly valued.

Physical & Environmental Requirements:

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 25 pounds.
• Requires fine motor skills for dental procedures.
• Ability to handle critical and emergency situations.
• Exposure to potential health hazards typical of a healthcare environment, including disease transmission and the need for personal protective equipment (PPE).

Workplace Safety & Compliance:
As a member of the Connect Health + Wellness team, you will uphold high standards of safety, privacy, and confidentiality for all patients and staff, adhering to all federal, state, and local regulations.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance including AD&D coverage provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance

Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues

Up to five (5) days for elective CME provided annually

Eligibility to participate with federal and state student loan repayment programs 

Resumes can be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or you can view and apply for this or other current openings by visiting: 

HERE.

Connect Health + Wellness is seeking candidates for a Family Nurse Practitioner (FNP) for our Bassett and/or Ridgeway clinics in Bassett/Ridgeway, Virginia.   

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical dental and behavioral health services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients and residents within our service area.

Our Family Nurse Practitioners provide comprehensive, evidence-based, primary and preventive medical care in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Perform physical examinations and preventive health measures within prescribed guidelines and instructions of Physician.

This position will be on day shift and may possibly work three 12-hour shifts per week or four 9-hour shifts per week based on our current needs.

Benefits

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance
• Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues
• Up to five (5) days for elective CME provided annually
• Eligibility to participate with federal and state student loan repayment programs
• Medical, Dental and Vision Insurance
• Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.
• Other voluntary plans available include voluntary life, critical illness, and accident coverage.

Minimum Education, Experience Abilities and Characteristics

• Graduate of an approved and accredited school of nursing recognized by the Virginia State Board of Nurse Examiners with a nurse practitioner degree or certificate.
• Current, valid nurse practitioner’s license in the State of Virginia.
• Recognized by the Virginia Board of Nurse Examiners as an Advanced Practitioner.
• Current DEA license, and CPR and AED certifications.
• Prefer at least one year’s experience in a primary health care setting.
• Prefer bilingual in English/Spanish.
• Relates well to people of various social-economic backgrounds
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population we serve.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for 2 experienced Licensed Practical Nurses (LPN) or experienced CMA, CCMA or RMA at our Bassett AND Patrick Springs, Virginia locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Our LPN’s provide clinical support in the delivery of quality care for the patient in a medical practice setting. Must have at least 1 year experience in healthcare, preferably in a primary care or urgent care setting working with a Provider. Candidates should be familiar with use of an electronic medical record (EMR), preferably eClinical Works (eCW), and knowledgeable about care coordination and health education.

Qualified candidates can provide professional nursing care according to current best practices, maintain confidentiality, promote person-centered care, communicate effectively and have good computer skills. Must be team oriented, a problem-solver and have excellent organizational and time management skills.

Job Duties

LPN job duties include, but may not be limited to the following:

• Completes patient assessment to include height, weight, vital signs, chief complaint, current medications, etc.
• Prepares patient for provider evaluation, including obtaining specimens, positioning for exams, listing medications, assisting during exams and diagnostic and therapeutic procedures.
• Administers medications and injections as directed by the provider.
• Maintains work area, exam, treatment rooms in a clean, safe manner; restock with supplies and instruments; sterilize reusable equipment as needed.
• Documents patient information in the electronic medical recorded.
• Provides patient teaching as indicated and directed by the provider including lab results, diet instructions, medication instructions, appropriate follow-up, and reinforcing provider instructions as needed.
• Assist with referral authorizations for specialists and pre-authorizations for testing and ancillary services.
• Assists with lab procedures.
• Shift will vary based on the Provider’s schedule.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No night or weekend work

Education: Completion of a Practical Nursing education program required.

Experience: One (1) year experience in a physician office

Licensure/Certification: Current licensure as an LPN in the State of Virginia required.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here. 

Connect Health + Wellness is seeking candidates for a Licensed Clinical Social Worker, (LCSW) for Full Time and/or Part Time employment with the opportunity to work out of one of our clinics or to work remotely.

Connect Health + Wellness (CHW) is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental clinic by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

Every position with Connect Health + Wellness exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient's condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization's Electronic Medical Record ('EMR').
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by Connect Health+ Wellness.
6. Provides exemplary customer service and represents the Coalition in a professional manner.
7. Maintains the security and privacy of all protected health information.
8. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
9. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
10. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
11. Consistently returns telephone calls, resolves and/or addresses EMR 'bubbles' and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
12. Participates in and/or supports organizational efforts to solicit unduplicated patients.
13. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

Benefits for Full-time Employment

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Position Requirements

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a Licensed Clinical Social Worker (LCSW).
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the organization.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for a Licensed Professional Counselor for our Bassett and Ridgeway locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center (FQHC) sites and Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville, Henry County area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and residents.

Purpose: Every position within Connect Health + Wellness (CHW) exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Position Summary:  Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

REQUIRED PERFORMANCE COMPETENCIES

1. Commitment to the Mission: Embraces and demonstrates passion for achieving the organization’s Mission.
2. Understanding of position: Exhibits a working knowledge of the requirements, responsibilities, and authority of the position. Consistently demonstrates the skills and abilities necessary to accomplish goals and objectives.
3. Quality of work: Achieves goals and objectives with an elevated level of professionalism. Work is thorough, accurate and complete.
4. Dependability: Performs duties and completes assignments in a timely fashion. Prioritizes tasks and manages time efficiently and Is rarely late. Has no unexcused absences.
5. Initiative & enthusiasm: Exhibits an elevated level of interest and eagerness in his/her work.
6. Judgment: Exercises sound judgment and anticipates consequences of his/her actions. Demonstrates creativity in problem solving. Decisions are Mission driven.
7. Communication & teamwork: Understands how his/her performance affects Identifies and communicates potential conflicts and/or problems appropriately. Exhibits a strong commitment to working as part of a team. Shares knowledge generously and respectfully. Accepts feedback and constructive criticism graciously.
8. Planning & organization: Plans, organizes, and prioritizes duties and responsibilities effectively. Uses organizational resources appropriately and efficiently. 

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient’s condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization’s Electronic Medical Record (“EMR”).
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by CHW.
6. Provides exemplary customer service and represents CHW in a professional manner.
7. On a rotating basis, acts as the after-hours on-call Provider.
8. Maintains the security and privacy of all protected health information.
9. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
10. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
11. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
12. Consistently returns telephone calls, resolves and/or addresses EMR “bubbles” and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
13. Participates in and/or supports organizational efforts to solicit unduplicated patients.
14. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, ABILITIES & CHARACTERISTICS 

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a LPC.
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the CHW.

Benefits

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

 Connect Health + Wellness is seeking a full-time Front Office Clerk for our Bassett, Virginia location.

We are a Federally Qualified Health Center (FQHC) dedicated to providing accessible primary, Dental and integrated behavioral health services—focusing on the uninsured and underserved in our communities. Our comprehensive care also includes chronic disease management, medication assistance, and care coordination.

This position requires availability Monday through Friday, working rotating shifts between 6:45am and 7:15pm.

The Front Office Clerk serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure smooth clinic operations. This role involves patient registration, scheduling, insurance verification, payment processing, and coordination with clinical staff.

Primary Responsibilities:

• Greet and screen patients and visitors; assist with registration and direct them appropriately
• Check in patients, prepare and update electronic charts in the Electronic Medical Records (EMR) system
• Collect and verify patient demographics, eligibility, and insurance information
• Enter data accurately into the EMR, including visit, pharmacy, transportation, and ancillary service details
• Answer incoming calls, handle patient callbacks, and create telephone encounters for nurse messages, refill requests, and inquiries
• Process patient payments; explain charges and billing policies as needed
• Assist with scheduling follow-up, rescheduled, canceled, and no-show appointments
• Verify encounter forms and appointment schedules to prevent missed or duplicate visits
• Scan, fax, and assign documents to appropriate staff; maintain fax inbox/outbox
• Obtain and process medical record release forms; follow up with outside providers to ensure timely receipt of records
• Support medical staff by maintaining a clean waiting area and ensuring smooth patient flow
• Maintain up-to-date patient Sliding Fee Scale documentation, including proof of income
• Provide general information on clinic services, policies, and procedures
• Ensure compliance with HIPAA and all applicable privacy regulations
• Other duties as assigned

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours for full-time staff)
• Simple IRA Plan with employer match
• Medical, Dental, and Vision Insurance
• Employer-provided Life Insurance with AD&D
• Short- and Long-term Disability (employer-provided)
• Additional voluntary insurance options available

Minimum Requirements:

• High school diploma or GED
• At least 1 year of experience in a medical office setting
• Proficiency with basic computer applications and ability to learn EMR systems
• Strong interpersonal skills and ability to work directly with patients

Preferred Qualifications:

• Experience in patient registration and insurance verification
• Familiarity with processing patient payments
• Proficiency in Microsoft Office, EMR systems, or medical billing software
• Strong written and verbal communication skills
• Bilingual (English/Spanish) a plus, but not required

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

Connect Health + Wellness is seeking a full-time Front Office Clerk for our Ridgeway, Virginia location.

We are a Federally Qualified Health Center (FQHC) dedicated to providing accessible primary, Dental and integrated behavioral health services—focusing on the uninsured and underserved in our communities. Our comprehensive care also includes chronic disease management, medication assistance, and care coordination.

This position requires availability Monday through Friday, working rotating shifts between 6:45am and 7:15pm.

The Front Office Clerk serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure smooth clinic operations. This role involves patient registration, scheduling, insurance verification, payment processing, and coordination with clinical staff.

Primary Responsibilities:

• Greet and screen patients and visitors; assist with registration and direct them appropriately
• Check in patients, prepare and update electronic charts in the Electronic Medical Records (EMR) system
• Collect and verify patient demographics, eligibility, and insurance information
• Enter data accurately into the EMR, including visit, pharmacy, transportation, and ancillary service details
• Answer incoming calls, handle patient callbacks, and create telephone encounters for nurse messages, refill requests, and inquiries
• Process patient payments; explain charges and billing policies as needed
• Assist with scheduling follow-up, rescheduled, canceled, and no-show appointments
• Verify encounter forms and appointment schedules to prevent missed or duplicate visits
• Scan, fax, and assign documents to appropriate staff; maintain fax inbox/outbox
• Obtain and process medical record release forms; follow up with outside providers to ensure timely receipt of records
• Support medical staff by maintaining a clean waiting area and ensuring smooth patient flow
• Maintain up-to-date patient Sliding Fee Scale documentation, including proof of income
• Provide general information on clinic services, policies, and procedures
• Ensure compliance with HIPAA and all applicable privacy regulations
• Other duties as assigned

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours for full-time staff)
• Simple IRA Plan with employer match
• Medical, Dental, and Vision Insurance
• Employer-provided Life Insurance with AD&D
• Short- and Long-term Disability (employer-provided)
• Additional voluntary insurance options available

Minimum Requirements:

• High school diploma or GED
• At least 1 year of experience in a medical office setting
• Proficiency with basic computer applications and ability to learn EMR systems
• Strong interpersonal skills and ability to work directly with patients

Preferred Qualifications:

• Experience in patient registration and insurance verification
• Familiarity with processing patient payments
• Proficiency in Microsoft Office, EMR systems, or medical billing software
• Strong written and verbal communication skills
• Bilingual (English/Spanish) a plus, but not required

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

Connect Health + Wellness, is seeking candidates for a full-time Bilingual Front Office Clerk at our Ridgeway, Virginia location.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and our Dental Clinics by promoting health, reducing health risk factors, and increasing access to medical  and dental services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Candidates must be willing to work Monday through Friday on a varied 8-hour per day schedule with hours ranging from 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors (taking temperature and asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining Connect Health + Wellness's services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No-Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date POI and update the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• May be required to work from one of our other clinics based on need. 
• Other duties as required

BENEFITS:

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.

Other voluntary plans available include voluntary life, critical illness, and accident coverage.

No nights or weekend work

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• Bi-lingual (English/Spanish)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients and requires working in a clinical setting
• You will be provided with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.