Clinical Openings

Connect Health +Wellness is seeking candidates for a part-time (up to 29 hours per week) Care Management Coordinator for our organization, working out of our Primary Care clinic in ridgeway, Virginia.

Connect Health +Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and our Dental clinics by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in our Service Area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

The Care Management Coordinator assists the Quality Department by working with the Connect Health + Wellness staff to support a patient-centered model of care. Under direct supervision, the Care Management Coordinator assists with identification of patients with complex issues and/or those needing additional screening, as well as providing additional assistance, outreach, and follow-up. This person will work with other staff in a Patient Centered Medical Home environment the values teamwork and relentlessly pursues the highest levels of quality care for our patients.

Essential Functions of the Position

1. Assists with identification of patients who have complex medical issues (such as those having several diagnoses, chronic illnesses, complicated treatments, multiple providers) to aid in care coordination.
2. Assists in managing patient caseload and identifying patients that require additional assistance with barriers to care.
3. Ensures that patients have appropriate follow-up after ED/Hospital Discharge to decrease hospital re-admissions.
4. Ensures that patients with missed appointments are rescheduled in a timely manner to better serve our patient population.
5. Reaches out to patients with identified care gaps to meet required value-based measures.
6. Participates in quality meetings to maintain patient-focused care and improved outcomes for patients.
7. Participates in training(s) opportunities to improve patient care including, but not limited to, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR.
8. Works under the guidance of  the Quality Coordinator.
9. Assists with accurate data collection and reporting.
10. Performs these and other duties and responsibilities as assigned by the Quality Coordinator.

No nights or weekend work

Minimum Required Education, Experience, Abilities & Characteristics

• Minimum one year experience in a physician office preferred
• Prior experience in data entry required
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask
• Good computer skills including knowledge of Electronic Medical Record systems (EMRs)
  • Experience with eClinicalWorks (eCW) EMR, preferred but not required
• A passion and concern for the target population served by the organization
• Effective communication skills to work with the public
• Licensure/Certification: Current Medical Assistant Certification through a recognized national professional association is preferred but not required.
• AHA BLS-HCP Certification required. 

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for a part-time Dental Assistant for our Dental Clinic in Martinsville, Bassett and Patrick Springs, Virginia. (up to 29 hours per week)

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services.

The Dental Assistant performs various activities for a fast-paced Dental Clinic including assisting the dentist as well as dental and dental hygiene students in the direct provision of dental services to patients of the dental clinic. The Dental Assistant is responsible for sterilization, preparation and inventory control of dental instruments and supplies, and taking needed x-rays.

Essential Functions of the position

1. Assist's patients in resolving minor difficulties, answering their questions, and giving directions to patients as authorized by the dentist or dental hygienist.

2. Serves as dentist's or dental hygienist's chair-side assistant.

3. Prepares operatory for patient treatment as per Dental Clinic protocols and the dentist's or dental hygienist's directions.

4. Exposes and develops dental radiographs in accordance with state regulations and law as well as Dental Clinic directive and protocol.

5. Performs independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Clinic directive and protocol.

6. Maintains Dental Clinic equipment in accordance with manufacturer's directions and Dental Clinic policy and protocol.

7. Maintains all Dental Clinic areas in compliance with Dental Clinic directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues.

8. Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes.

9. Accesses patient charts through EMR, as required to enter needed information.

10. Responds to and places necessary telephone calls as need for the Dental Clinic.

11. Assists with various clinical and administrative functions of the center as appropriate and time permits.

12. Insures the sterility of all reusable dental instruments and equipment in accordance with Dental Clinic directive and protocol.

13. Insures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Clinic directive, center policy as well as state and federal regulation(s).

14. Performs all functions in full compliance with the clinics and the Dental Clinic Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.

15. Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required which may also include our mobile dental clinic.

16. Travels when necessary to meet operational needs.

17. As directed by Dental Practice Manager performs other related and/or necessary tasks to achieve organizational and program goals and objectives.

18. Responsible for full personal compliance with all applicable federal, state, local and center rules, regulations, protocols, and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, workplace safety, public health, and confidentiality.

19. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

EDUCATION AND TRAINING

• High school diploma or GED
• Completion of accredited course in dental assisting, preferred but not required
• Effective oral and written communication skills in English are required.
• Bilingual (English/Spanish) preferred but not required

LICENSURE AND CREDENTIALS

• Certified Dental Assistant, preferred but not required
• X-Ray Certification, preferred but can be completed upon hire
• CPR (BLS), can provide training upon hire

SKILLS AND ABILITIES

• Requires a comprehensive knowledge of dental assisting techniques and procedures for all phases of general dentistry.
• Knowledge of modern dental materials, their storage, handling, and applications is required.
• The Dental Assistant must be cognizant of the expectations and concerns of the Dental Clinic’s patients and be able to respond in an empathetic and professional manner.
• The ability to work with people from a wide diversity of social, ethnic, and economic backgrounds is necessary.
• The Dental Assistant must be able to work with other health care professionals from a variety of disciplines to achieve desired results for the patient from a system of integrated primary health care.
• Bi-lingual (English/Spanish) helpful but not required

TYPICAL PHYSICAL DEMANDS

• Prolonged sitting or standing may be required. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with dental assisting in general practice dentistry will be performed on a repetitive basis.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for an experienced Licensed Practical Nurse (LPN) at our Bassett, Virginia locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and our Dental Clinics by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Our LPN's provide clinical support in the delivery of quality care for the patient in a medical practice setting. Must have at least 1 year experience in healthcare, preferably in a primary care or urgent care setting working with a Provider. Candidates should be familiar with use of an electronic medical record (EMR), preferably eClinical Works (eCW), and knowledgeable about care coordination and health education.

Qualified candidates can provide professional nursing care according to current best practices, maintain confidentiality, promote person-centered care, communicate effectively and have good computer skills. Must be team oriented, a problem-solver and have excellent organizational and time management skills.

Job Duties

LPN job duties include, but may not be limited to the following:

• Completes patient assessment to include height, weight, vital signs, chief complaint, current medications, etc.
• Prepares patient for provider evaluation, including obtaining specimens, positioning for exams, listing medications, assisting during exams and diagnostic and therapeutic procedures.
• Administers medications and injections as directed by the provider.
• Maintains work area, exam, treatment rooms in a clean, safe manner; restock with supplies and instruments; sterilize reusable equipment as needed.
• Documents patient information in the electronic medical recorded.
• Provides patient teaching as indicated and directed by the provider including lab results, diet instructions, medication instructions, appropriate follow-up, and reinforcing provider instructions as needed.
• Assist with referral authorizations for specialists and pre-authorizations for testing and ancillary services.
• Assists with lab procedures.
• Shift will vary based on the Provider's schedule.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No night or weekend work

Education: Completion of a Practical Nursing education program required.

Experience: One (1) year experience in a physician office

Licensure/Certification: Current licensure as an LPN in the State of Virginia required.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental site by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.  

The Family Medicine Physician delivers comprehensive, patient-centered primary care to individuals of all ages in a Federally Qualified Health Center (FQHC) setting. Working as part of an interdisciplinary care team, the physician plays a critical role in improving access to high-quality, affordable care with a focus on prevention, chronic disease management, and coordination of care that addresses medical, behavioral, and social determinants of health.

This role requires adherence to current clinical standards, FQHC regulatory guidelines, and organizational protocols. The physician is also expected to actively engage in quality improvement initiatives and collaborate with staff to support a culture of excellence, equity, and continuous learning.

Essential Duties and Responsibilities

1. Provide evidence-based, comprehensive primary and preventive care to a diverse patient population.
2. Order, interpret, and evaluate diagnostic tests to inform clinical decision-making.
3. Collaborate with internal staff and external consultants to ensure coordinated care.
4. Maintain complete, accurate documentation in the Electronic Medical Record (EMR) system.
5. Participate in quality assurance and policy development initiatives.
6. Engage in staff training and professional development as required.
7. Represent Connect Health + Wellness with professionalism and exemplary customer service.
8. Participate in the after-hours on-call provider rotation.
9. Uphold patient confidentiality and privacy per HIPAA standards.
10. Supervise and support mid-level practitioners, as needed.
11. Maintain visitation rates in alignment within established goals.
12. Maintain patient visit duration/cycle time within established goals.
13. Actively participate in peer review and continuous improvement efforts.
14. Respond to phone calls and EMR communications within 48 hours.
15. Meet or exceed benchmarks in Clinical Performance Measures (e.g., diabetes, hypertension, cancer screening).
16. Contribute to patient outreach and growth efforts.
17. Perform additional duties as assigned that support the mission of the organization.

BENEFITS:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance including AD&D coverage provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance

Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues

Up to five (5) days for elective CME provided annually

Eligibility to participate with federal, state and local student loan repayment programs

Position Requirements

• Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) from an accredited medical school.
• Current, unrestricted license to practice medicine in Virginia.
• Current DEA registration and certifications in CPR/AED.
• Board-certified or board-eligible in Family Medicine.
• Proficiency with electronic medical records systems.
• Ability to work effectively with diverse populations.
• Strong organizational skills and ability to multi-task in a fast-paced setting.
• Bilingual English/Spanish preferred.
• Demonstrated commitment to community health and underserved populations. 

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental site by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.  

Our CMAs (CMA, CCMA or RMA) are routinely in direct contact with Health Center patients, their families and a variety of third-party vendors and stakeholders. As such, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

The Certified Medical Assistant provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff and providers.

The CMA must be able to work effectively in a fast-paced environment, employing exceptional critical thinking and problem-solving skills while providing efficient and accurate healthcare. This person serves as a patient liaison and assists in providing a continuum of healthcare in keeping with the goals and objectives of a Patient Centered Medical Home.

The CMA is responsible for tracking and recording various quality assurance measures and outcomes and ensuring that Quality Assurance and Performance Improvement standards and requirements are met. This position assists with Health Coaching, especially regarding patients with the three chronic disease conditions and/or high-risk criteria identified by the Patient Centered Medical Home. This position demands adherence to prescribed routines, maintaining records, data, and other information with a high degree of accuracy and speed. This position is an integral member of a Patient Centered Medical Home team. This individual must be able to work in a fast-paced, stressful environment and relentlessly pursue the highest levels of quality care for our patients.

Job Duties - Clinical

1. Participates in daily “huddles” with Providers to address all patient needs prior to each patient’s appointment to help ensure quality, evidence-based care including preventative screenings, chronic disease management and review of care plans.
2. Escort patients to the exam area, providing assistance when needed. Ensure that patients and families understand the treatment care plan and educate them relative to their condition.
3. Performs patient assessments including obtaining vital signs, gathering the patient’s social, medical, and surgical history, recording patient medications/history, copying immunizations records and other pertinent information related to the appointment. Records information and data in the Electronic Medical Record (EMR).
4. Administers prescribed medications as directed by Providers (including orally, intramuscular, z-track, subcutaneous and intradermal).
5. Uses sterile techniques when preparing and assisting with procedures and applying dressings.
6. Collects, prepares, and labels laboratory specimens according to established policies and guidelines.
7. Cleans and sterilizes instruments and equipment in accordance with established policies and guidelines (i.e., using the designated disinfecting solution and/or the autoclave).
8. Monitors supplies and sterile instrument packages to ensure that they are not outdated or otherwise compromised. Keeps crash cart and refrigerator logs up to date.
9. Re-stocks exam room supplies daily, and procedure room supplies as needed.
10. Performs audiometer, vision, tympanometry and spirometer tests. Records results, and ensures that related documents are scanned, into the patient’s EMR.
11. Performs quality assurance control checks for medical equipment and lab tests as directed.
12. Accurately records patient information, lab results and related documents in the EMR.
13. Assists Providers with management of an assigned segment of patients in order to provide awareness of chronic disease controls and assist them in obtaining desired clinical outcomes, including reviewing and documenting self-management goals. This may also include ensuring that patients are referred to, and attend, Connect Health + Wellness education classes.
14. Identifies patients in assigned population who have outstanding lab work or clinical exams. Makes contact with these patients to ensure necessary appointments are made. Reviews the patient schedule (weekly) to confirm that appointments are kept. Contacts patients as necessary to determine reasons that appointments were not kept and works with patients to ensure appropriate care. Identifies and communicates noncompliant patients to the Provider (weekly).
15. Participates in the Quality Assurance program. Identify and records barriers to care, particularly for their assigned segment of patients. Develops and communicates ideas for breaching or overcoming such barriers to the Quality Assurance/Performance Improvement Committee monthly.
16. Ensures that all telephone messages and encounters are assigned/returned within twenty-four (24) business hours. This includes contacting patients to relay Provider messages and/or answer to patient questions. Documents all patient interaction and resolutions in the EMR.
17. Contacts patients to discuss lab/diagnostic results and relay Provider treatment instructions.
18. Contacts other healthcare facilities to obtain copies of results for tests that they performed.
19. Reviews appropriate consent forms with patients, ensuring their understanding, answering their related questions, and securing their permission as evidenced by their signature(s).
20. Assists patients in completing the Controlled Substances Agreement, as applicable, and ensuring that related pharmacy information is entered/updated in the EMR.
21. Obtains pre-authorization for medication from insurance companies and documents resolutions, including medication changes, in the EMR.
22. Contacts hospitals on behalf of patients requiring admission and communicates relevant patient history and information as needed and appropriate.
23. Assists with, and oversees the tracking of, patient referrals and outcomes.
24. Manages Health Coaching and related support of patients.

Job Duties - General

1. Takes the initiative, follows directions, multi-tasks effectively and efficiently and communicates well with others.
2. Performs necessary quality control activities to ensure accuracy and identifies areas where performance can be improved.
3. Participates in training(s) opportunities to improve patient care including, but not limited to, learning evidence-based approaches to self-management support, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR
4. Adheres to the policies and procedures of Connect Health + Wellness. Adheres to agency and regulatory mandates and guidelines, especially those established by the Health Resource and Services Administration (HRSA) and the Health Insurance Portability and Accountability Act (HIPAA).
5. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No nights or weekend work

Position Requirements

• Graduation from an accredited Medical Assistant program
• Minimum one year experience in a physician office preferred
• Prior experience in data entry required
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask
• Good computer skills including knowledge of Electronic Medical Record systems (EMRs)
• A passion and concern for the target population served by the Health Center
• Effective communication skills to work with the public
• Licensure/Certification: Current Medical Assistant Certification through a recognized national professional association
• AHA BLS-HCP Certification required
• Experience in a physician’s office preferred

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking a compassionate and skilled Dentist to join our team in providing high-quality clinical dental care to a diverse patient population at our Federally Qualified Health Center (FQHC). The ideal candidate will have a commitment to serving underserved communities and be ready to work alongside dental students, staff, and other healthcare providers to ensure comprehensive, patient-centered care.

Key Responsibilities:

• Clinical Care: Provide a wide range of dental services, including examinations,      diagnostics, and treatments.
• Supervision: Serve as an Adjunct Faculty Member for Virginia Commonwealth University School of Dentistry, supervising dental students in clinical settings.
• Patient Education: Educate patients on oral health, preventive care, and available      treatment options.
• Collaboration: Work closely with the CEO, Medical Director, and interdisciplinary team to improve service delivery and patient care.
• Policy Development: Assist in developing and revising dental department policies and protocols to ensure the best practices.
• Community Outreach: Engage in community outreach to educate and provide technical assistance related to oral health.
• Program Planning: Participate in planning initiatives for the Dental Clinic and      broader organizational goals.
• Compliance & Quality Assurance: Ensure adherence to regulations and contribute to quality assurance efforts.
• Consultation: Provide expert consultation on dental health issues to the CEO, Board of Directors, and medical teams.
• Other Duties: Perform additional tasks as assigned by management.

Required Qualifications:

• Education: Graduation from an accredited dental school.
• Experience: Previous experience in a clinical dental setting is preferred.
• Licensure: Current, unrestricted license to practice dentistry in Virginia.
• Certifications: AHA BLS-HCP certification required; ACLS certification preferred.
• Skills: Strong communication, interpersonal, and organizational skills. Ability to      work effectively with diverse populations and as part of a team.
• Additional Qualifications: 
  • Bilingual in English and Spanish is preferred.
  • Knowledge of public health principles is a plus.
  • Proficiency with dental software and Electronic Medical Records (EMR).
  • Experience working with underserved communities is highly valued.

Physical & Environmental Requirements:

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 25 pounds.
• Requires fine motor skills for dental procedures.
• Ability to handle critical and emergency situations.
• Exposure to potential health hazards typical of a healthcare environment, including disease transmission and the need for personal protective equipment (PPE).

Workplace Safety & Compliance:
As a member of the Connect Health + Wellness team, you will uphold high standards of safety, privacy, and confidentiality for all patients and staff, adhering to all federal, state, and local regulations.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance including AD&D coverage provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance

Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues

Up to five (5) days for elective CME provided annually

Eligibility to participate with federal and state student loan repayment programs 

Resumes can be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or you can view and apply for this or other current openings by visiting: 

HERE.

Connect Health + Wellness is seeking candidates for a Family Nurse Practitioner (FNP) for our Bassett and/or Ridgeway clinics in Bassett/Ridgeway, Virginia.   

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical dental and behavioral health services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients and residents within our service area.

Our Family Nurse Practitioners provide comprehensive, evidence-based, primary and preventive medical care in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Perform physical examinations and preventive health measures within prescribed guidelines and instructions of Physician.

This position will be on day shift and may possibly work three 12-hour shifts per week or four 9-hour shifts per week based on our current needs.

Benefits

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance
• Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues
• Up to five (5) days for elective CME provided annually
• Eligibility to participate with federal and state student loan repayment programs
• Medical, Dental and Vision Insurance
• Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.
• Other voluntary plans available include voluntary life, critical illness, and accident coverage.

Minimum Education, Experience Abilities and Characteristics

• Graduate of an approved and accredited school of nursing recognized by the Virginia State Board of Nurse Examiners with a nurse practitioner degree or certificate.
• Current, valid nurse practitioner’s license in the State of Virginia.
• Recognized by the Virginia Board of Nurse Examiners as an Advanced Practitioner.
• Current DEA license, and CPR and AED certifications.
• Prefer at least one year’s experience in a primary health care setting.
• Prefer bilingual in English/Spanish.
• Relates well to people of various social-economic backgrounds
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population we serve.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for a Licensed Clinical Social Worker, (LCSW) for Full Time and/or Part Time employment with the opportunity to work out of one of our clinics or to work remotely.

Connect Health + Wellness (CHW) is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental clinic by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

Every position with Connect Health + Wellness exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient's condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization's Electronic Medical Record ('EMR').
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by Connect Health+ Wellness.
6. Provides exemplary customer service and represents the Coalition in a professional manner.
7. Maintains the security and privacy of all protected health information.
8. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
9. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
10. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
11. Consistently returns telephone calls, resolves and/or addresses EMR 'bubbles' and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
12. Participates in and/or supports organizational efforts to solicit unduplicated patients.
13. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

Benefits for Full-time Employment

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Position Requirements

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a Licensed Clinical Social Worker (LCSW).
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the organization.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness, is seeking candidates for a full-time Front Office Clerk for our Ridgeway primary care clinic. 

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental Clinics by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Typical schedule is Monday through Friday between the hours of 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors (taking temperature and asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining MHCCHW services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No-Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date POI and update the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• Other duties as required

No nights or weekend work.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours for full-time staff)

Simple IRA Plan with employer match

Medical, Dental, and Vision Insurance

Employer-provided Life Insurance with AD&D

Short- and Long-term Disability (employer-provided)

Additional voluntary insurance options available

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software, experience with eClinical Works/eCW preferred
• Ability to deal directly with patients and requires working in a clinical setting
• You will be provided with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

• Bi-lingual (English/Spanish)
• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area. 

Dental Front-Office Clerk (Part-time) could be up to 29 hours per-week.

This is a customer service position. The Dental Front Office Clerk is frequently the initial point of contact for patients and the last person to interact with our patients as they leave the Dental Clinic. Therefore, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

This person performs various front office administrative activities for a fast-paced Dental Clinic Center to ensure smooth operations, excellent patient relations and the highest levels of service quality and professionalism. He or she interacts with patients, patients’ families, medical providers and others regarding patient-related matters.

This position requires a person who can work independently and carry out assignments with minimal instruction. This position demands adherence to prescribed routines, maintaining records and data entry with a high level of confidentiality, accuracy and speed. This person will work with other clinic staff in a Patient Centered Medical Home environment that values teamwork and relentlessly pursues the highest levels of quality care for our patients.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Works in the Dental front office area greeting and registering patients and answering questions. Answers incoming telephone calls, takes and relays messages to appropriate Dental Clinic staff.
2. Screens patients and visitors (asking COVID screening questions).
3. Inputs and updates patient demographic information in an Electronic Medical Record (EMR) with a high degree of accuracy.
4. Is responsible for making sure that all new patients complete all necessary Health Center paperwork (helping them as needed).
5. Verifies patient’s insurances at each visit. Ensures that all insurance information is documented and that a copy of the card(s) is scanned into the EMR. Documents coverage verification in the EMR. Helps patients change the PCP shown on insurance cards as needed.
6. Checks sliding scale/fee status at each visit. Notifies patients when updated information is required, gets that updated information and then documents the updates in the EMR. Requests and receives proof of income, enters into EMR and notifies patient of discount.
7. Makes and reschedules patient appointments.
8. Assists with calling patients with appointment reminders and/or to let them know that their prescriptions are ready.
9. Accepts payments from patients. Maintains an accurate cash drawer.
10. Assists patients in completing medical record requests. Faxes requests to other facilities and/or Providers as needed.
11. Scans patient documents into the EMR and forwards them to the Provider(s) as needed.
12. Prints the Health Center schedule from the EMR for the following day at the end of each business day (in case of a power outage or an IT problem that makes the EMR inaccessible).
13. Rotates scheduled work hours with other front office staff to open and close the Clinic.
14. Adheres to the Policies and Procedures of Connect Health + Wellness.
15. Develops and uses good organizational, analytical, numerical, and reasoning skills.
16. Participates in training(s) opportunities to improve patient care including, but not limited to, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR.
17. Process in-office requests for medical records.
18. Responds to Patient Portal messages as needed and appropriate.
19. Manages the electronic fax inbox, sorting and processing all received faxes in a timely manner.
20. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Position Requirements

• High school diploma or GED.
• Minimum six months’ experience working in a medical or dental office as a receptionist, or similar position.
• An understanding and working knowledge of dental terminology and procedures is preferred.
• Prior experience in data entry.
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask.
• Possess good computer skills including knowledge of Electronic Medical Record systems (EMRs).
• A passion and concern for the target population served by the dental clinic.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness, is seeking candidates for a part-time Front Office Clerk at our Bassett, Virginia clinic.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Days and hours can vary but can be Monday through Friday with hours ranging between 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining Connect Health + Wellness services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No-Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date POI and update the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• Other duties as required

No nights or weekend work

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Expierence with eClinicalWorks (eCW) preferred
• Ability to deal directly with patients and requires working in a clinical setting
• You will be provided with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

• Bi-lingual (English/Spanish) preferred but not required
• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

Connect Health + Wellness is seeking candidates for a full-time Eligibility Counselor position for our Bassett, Virginia location.

At Connect Health + Wellness, every position exists to advance our Mission—providing compassionate, high-quality care to uninsured and underinsured members of our community. As an Eligibility Counselor, your purpose is to reduce financial barriers and help patients access the care they need by offering guidance on payment options, insurance, and financial assistance. Every interaction you have should reflect our commitment to health equity, dignity, and service to others.

The Eligibility Counselor serves as a key point of contact for patients at the Health Center and plays a critical role in ensuring a positive patient experience. This position requires a friendly and professional demeanor, along with the ability to communicate effectively with individuals from diverse backgrounds.

In this role, you will help safeguard the Health Center’s financial stability by identifying payment sources, verifying insurance benefits, securing payment arrangements, and obtaining necessary authorizations for services. A core responsibility includes assessing patient eligibility for the Sliding Fee Discount Program, guiding them through the application process, and ensuring that all required documentation is obtained and reviewed according to policy.

You will also support the accuracy and integrity of the Health Center’s financial and patient information systems through diligent data entry and documentation. The Eligibility Counselor collaborates closely with patients, families, providers, and interdisciplinary staff to ensure timely, equitable access to care while minimizing financial barriers.

Success in this position requires a high level of accuracy, confidentiality, and independent initiative. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and contributes positively to the culture of a Patient-Centered Medical Home, where teamwork, communication, and patient-centered care are at the heart of everything we do.

Eligibility Counselor duties can include, but may not be limited to the following:

• Prepare for Daily Operations: Review upcoming appointments and patient accounts in advance of scheduled visits to identify financial counseling needs.
• Maintain Accurate Patient Records: Enter and update patient demographic, insurance, and financial information in the Electronic Medical Record (EMR) system with a high degree of accuracy.
• Verify Insurance Coverage: Confirm insurance eligibility at each visit, obtain authorizations as needed, and scan insurance cards into the EMR. Assist patients with updating their Primary Care Provider (PCP) on file with their insurance plan when necessary.
• Process Sliding Fee Discount Program Applications: Evaluate new and renewal applications for the Sliding Fee Discount Program, including those submitted outside of regular hours. Confirm patient eligibility and update EMR to reflect approved discount levels. Notify patients of expiring or incomplete documentation and assist with timely resubmission.
• Manage Proof of Income (POI) Documentation: Collect and scan acceptable POI documentation into the EMR. Communicate clearly with patients about applicable co-pays, sliding scale fees, or financial obligations.
• Coordinate with Front Office Team: Print and review the daily schedule to identify patients needing financial counseling. Communicate with front desk staff to ensure appropriate patient routine and handoffs.
• Conduct Patient Financial Consultations: Meet with patients upon arrival to review account status, collect co-pays or outstanding balances, and establish payment plans with required documentation. Educate patients on their financial responsibility and available assistance options.
• Facilitate Financial Hardship Applications: Provide hardship applications to qualifying patients, help in completing them, and ensure timely submission and follow-up.
• Collaboration on Financial Determinations: works closely with the Billing Director and/or CFO to review hardship requests and determine eligibility for financial relief or write-offs.
• Ensure Effective Communication: Maintain open and respectful communication with patients, staff, and external entities such as insurance companies. Route relevant financial or insurance documents to providers or billing staff as needed.
• Follow Organizational Policies and Regulatory Guidelines: Comply with all organizational policies and procedures, as well as regulatory standards including HIPAA, OSHA, and financial assistance policies.
• Demonstrate Core Competencies: Exhibit strong analytical, organizational, financial, and decision-making skills in all aspects of the role.
• Participate in Ongoing Training: Engage in required training related to EHR usage, effective communication, cultural competency, customer service, and compliance regulations.
• Additional Duties: Fulfill other responsibilities as assigned by the supervisor that align with the Mission and purpose

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available

Minimum Required Education, Experience, Abilities & Characteristics

• High school diploma or GED required.
• Bi-lingual (English/Spanish) helpful but not required
• Previous experience in a medical office setting is required; experience in a Federally Qualified Health Center (FQHC) is preferred.
• Familiarity with medical and dental terminology and procedures is preferred.
• Background in insurance, billing, and/or medical coding is a plus, though not required.
• Demonstrated experience with data entry and maintaining accurate records.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, including proper grammar, professional phone etiquette, and strong interpersonal skills.
• Proficiency with computers and Electronic Medical Record (EMR) systems.
• A genuine passion for and commitment to serving underserved and vulnerable populations.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

 Connect Health + Wellness is seeking candidates for a full-time Billing and Coding Specialist.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services.

The purpose of the Billing and Coding Specialist position is to ensure the accurate and timely processing of medical, dental, behavioral health, and ancillary service claims in compliance with Federally Qualified Health Center (FQHC) standards.

This role supports the financial sustainability of Connect Health + Wellness by maximizing reimbursement through correct coding practices, clean claim submission, and effective resolution of billing issues. The position also ensures alignment with HRSA, Medicare, Medicaid, and commercial payer requirements while upholding the organization's commitment to accessible, high-quality care for all patients.

The Billing and Coding Specialist at Connect Health + Wellness is responsible for the accurate assignment of procedural codes, submission of clean claims, and resolution of billing discrepancies. This position ensures that all clinical services, including medical, behavioral health, dental, and ancillary services, are coded and billed in compliance with FQHC-specific requirements, including Medicare PPS, Medicaid Managed Care, commercial payer guidelines, and HRSA standards. The ideal candidate is detail-oriented, efficient, and committed to advancing our mission of providing quality, affordable care to patients within our service area.

Medical Coding Responsibilities

• Assign accurate CPT, HCPCS, and ICD-10-CM codes based on provider documentation for all service lines (Medical, Dental, Behavioral Health, and Ancillary).
• Ensure appropriate use of modifiers and encounter-based billing codes (e.g., T1015, G-codes) in accordance with FQHC billing rules.
  • Review clinical documentation to confirm medical necessity and alignment with coded services.
  • Collaborate with providers to clarify unclear documentation and recommend improvements for coding compliance.
  • Keep current on payer updates, code set changes, and compliance policies through ongoing education.

Billing Responsibilities
Prepare, review, and submit timely and accurate claims to Medicare, Medicaid, MCOs, and commercial payers.

• Ensure accurate application of the Sliding Fee Discount Schedule based on patient eligibility and income documentation. - Track and resolve denied, rejected, or underpaid claims by identifying root causes and correcting issues.
• Post insurance payments, contractual allowances, and patient payments accurately into the billing system.
• Monitor and follow up on outstanding accounts receivable to ensure timely reimbursement and minimize aging.

Cross-Functional Coordination

• Collaborate with front desk staff and financial counselors to ensure accurate demographic, insurance, and eligibility data is captured at registration.
• Assist with training staff on documentation requirements that affect billing and coding compliance.
• Support Uniform Data System (UDS) and cost reporting by ensuring all billable encounters are accurately coded and billed.

Compliance and Documentation

• Maintain strict confidentiality of all patients and organizational data in accordance with HIPAA.
• Adhere to Connect Health + Wellness’s policies and procedures as well as federal and state regulations governing FQHC operations.
• Participate in internal audits and implement feedback to improve accuracy and compliance.

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available

Position Requirements

• High school diploma or equivalent required; associate degree in health information management or similar field preferred.
• Minimum of 2 years’ experience in medical billing and/or coding, preferably in an FQHC or community healthcare setting.
• Working knowledge of CPT, ICD-10, HCPCS, modifiers, and FQHC-specific encounter billing practices.
• Familiarity with eClinicalWorks (eCW) or comparable electronic health record and billing systems.
• Ability to interpret Explanation of Benefits (EOBs) and electronic remittance advice (ERAs).
  Strong analytical, communication, and problem-solving skills.

Preferred Qualifications:

Certified Professional Coder (CPC), Certified Billing and Coding Specialist (CBCS), or Certified Professional Biller (CPB).

• Bilingual (English/Spanish) preferred.
• Knowledge of Medicare PPS and Medicaid Managed Care billing rules for FQHCs.
• Experience with sliding fee scale programs and UDS reporting compliance.

Work Environment:
This position operates in a professional office environment with frequent use of standard office equipment.
Occasional travel between sites may be required.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.