Clinical Openings

Connect Health + Wellness is seeking candidates for a Family Nurse Practitioner (FNP) for our Bassett and/or Ridgeway clinics in Bassett/Ridgeway, Virginia.   

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical dental and behavioral health services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients and residents within our service area.

Our Family Nurse Practitioners provide comprehensive, evidence-based, primary and preventive medical care in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Perform physical examinations and preventive health measures within prescribed guidelines and instructions of Physician.

This position will be on day shift and may possibly work three 12-hour shifts per week or four 9-hour shifts per week based on our current needs.

Benefits

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance
• Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues
• Up to five (5) days for elective CME provided annually
• Eligibility to participate with federal and state student loan repayment programs
• Medical, Dental and Vision Insurance
• Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.
• Other voluntary plans available include voluntary life, critical illness, and accident coverage.

Minimum Education, Experience Abilities and Characteristics

• Graduate of an approved and accredited school of nursing recognized by the Virginia State Board of Nurse Examiners with a nurse practitioner degree or certificate.
• Current, valid nurse practitioner’s license in the State of Virginia.
• Recognized by the Virginia Board of Nurse Examiners as an Advanced Practitioner.
• Current DEA license, and CPR and AED certifications.
• Prefer at least one year’s experience in a primary health care setting.
• Prefer bilingual in English/Spanish.
• Relates well to people of various social-economic backgrounds
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population we serve.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness is seeking candidates for 2 experienced Licensed Practical Nurses (LPN) or experienced CMA, CCMA or RMA at our Bassett AND Patrick Springs, Virginia locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Our LPN’s provide clinical support in the delivery of quality care for the patient in a medical practice setting. Must have at least 1 year experience in healthcare, preferably in a primary care or urgent care setting working with a Provider. Candidates should be familiar with use of an electronic medical record (EMR), preferably eClinical Works (eCW), and knowledgeable about care coordination and health education.

Qualified candidates can provide professional nursing care according to current best practices, maintain confidentiality, promote person-centered care, communicate effectively and have good computer skills. Must be team oriented, a problem-solver and have excellent organizational and time management skills.

Job Duties

LPN job duties include, but may not be limited to the following:

• Completes patient assessment to include height, weight, vital signs, chief complaint, current medications, etc.
• Prepares patient for provider evaluation, including obtaining specimens, positioning for exams, listing medications, assisting during exams and diagnostic and therapeutic procedures.
• Administers medications and injections as directed by the provider.
• Maintains work area, exam, treatment rooms in a clean, safe manner; restock with supplies and instruments; sterilize reusable equipment as needed.
• Documents patient information in the electronic medical recorded.
• Provides patient teaching as indicated and directed by the provider including lab results, diet instructions, medication instructions, appropriate follow-up, and reinforcing provider instructions as needed.
• Assist with referral authorizations for specialists and pre-authorizations for testing and ancillary services.
• Assists with lab procedures.
• Shift will vary based on the Provider’s schedule.

Benefits:

Paid Holidays (8)

Paid Time Off (160 hours annually)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No night or weekend work

Education: Completion of a Practical Nursing education program required.

Experience: One (1) year experience in a physician office

Licensure/Certification: Current licensure as an LPN in the State of Virginia required.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness is seeking candidates for a Licensed Clinical Social Worker, (LCSW) for Full Time and/or Part Time employment with the opportunity to work out of one of our clinics or to work remotely.

Connect Health + Wellness (CHW) is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental clinic by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

Every position with Connect Health + Wellness exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient's condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization's Electronic Medical Record ('EMR').
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by Connect Health+ Wellness.
6. Provides exemplary customer service and represents the Coalition in a professional manner.
7. Maintains the security and privacy of all protected health information.
8. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
9. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
10. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
11. Consistently returns telephone calls, resolves and/or addresses EMR 'bubbles' and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
12. Participates in and/or supports organizational efforts to solicit unduplicated patients.
13. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

Benefits for Full-time Employment

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Position Requirements

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a Licensed Clinical Social Worker (LCSW).
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the organization.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness - Dental is seeking candidates for a Registered Dental Hygienist.    

Connect Health + Wellness is committed to providing primary health, integrated behavioral health, and dental services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in the area. 

POSITION SUMMARY

The Dental Hygienist performs various activities for a fast-paced Dental Clinic including assisting the dentist(s), and dental and dental hygiene students in the direct provision of primary care dental services to patients of the safety net dental clinic. The Dental Hygienist is responsible FOR Provide quality, comprehensive, and appropriate dental care and maintenance for the general health of patient's mouth and teeth.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Assist in the oral health management of patients.

2. Greet patients in a welcoming manner, go over medical history, and take vitals and record patient's chief complaints in detail to go over with the dentist.

3. Performs independent procedures as delegated and directed by a dentist in accordance with state regulations and law.

4. Perform duties only appropriate to the education and experience of the dental hygienist and the practice of the supervising dentist.

5. Perform an initial examination of teeth and surrounding soft tissue including:

• a. a head and neck exam,
• b. charting of carious lesions,
• c. probing depths,
• d. signs of periodontal disease or possible cancers,
• e. recessed & bleeding gums, and
• f. any other abnormal conditions for further evaluation and diagnosis by the dentist.

6. Obtain oral hygiene assessment data and record patient-hygienist interactions in the patient's electronic dental record efficiently, accurately and in a timely manner following policies and procedures.

7. Take satisfactory and appropriate diagnostic radiographs that may include periapicals, bite winqs, and panorex as directed by the dentist.

8. Perform routine prophy, scaling and root planing of natural and restored teeth using hand instruments, rotary instruments and/or ultrasonic devices.

9. Polish and apply topical fluoride varnish to teeth as needed.

10. Utilize topical anesthetics either in gel or spray form as appropriate to minimize patient's sensitivity during scaling and root planing.

11. Remove sutures as directed by the dentist.

12. Apply pit/fissure sealants and silver diamine fluoride to patients exhibiting moderate to high-risk caries as directed by the dentist.

13. Provide oral health education and appropriate individual counseling for dental patients.

14. Educate patients in oral hygiene and dental care, including proper tooth brushing, flossing, nutrition and need for professional care.

15. Assist with or initiate emergency measures for sudden adverse developments during treatment of patients.

16. Provide service in a manner that is appropriate for the patient's age; demonstrate knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs.

17. Respect the dignity, confidentiality, and privacy of patients.

18. Ensure all patients enjoy a positive experience and are treated with care and compassion.

19. Prepare operatory for patient care by following prescribed procedures and protocols.

20. Ensure that dental scalers are sharpened on a routine basis for patient care.

21. Assist with the maintenance of dental equipment, assist with ordering and maintaining appropriate level of dental supplies.

22. Demonstrate knowledge and understanding of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.

23. Assist dentist as needed in a dental assistant capacity when the dental assistant is out.

24. Assist in reviewing clinic productivity, chart audits, and scheduling procedures.

25. Actively participate in community dental programs and outreach.

26. Assist with in-service and on-going training of clinic staff.

27. Build relationships and foster a high level of customer service.

28. Manage difficult clients and patients, demonstrating interpersonal savvy and influence skills.

29. Exercise professional judgment in the performance of services provided consistent with the organization’s policies and the standards of the dental profession.

30. Demonstrate a high degree of knowledge and competency in the practice of dentistry.

31. Perform assigned dental tasks using a high level of skill and ability.

32. Utilize and monitor effectiveness and efficiency of all equipment and supplies used in the delivery of services.

33. Communicate frequently with others in verbal and written communication.

34. Demonstrate awareness of current state, federal, and local laws governing the delivery of care.

35. Implement and evaluate operational and administrative processes.

36. Other duties as assigned.

EDUCATION AND TRAINING  

1. Graduate from accredited Dental Hygiene program

2. Successful completion the National Dental Hygiene Board Exam

3. Experience working in a primary dental setting, preferably with patients of all ages. 

4. Public health or community-based clinic experience preferred. 

5. Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols. 

6. Effective oral and written communication skills in English are required.  

7. Bilingual (English/Spanish) preferred but not required.

LICENSURE AND CREDENTIALS 

1. Holds a current, valid and unrestricted license to practice dental hygiene in the State of Virginia

2. BLS required.

CHARACTERISTICS

1. A diverse set of skills and abilities including organization, prioritization, good grammar, telephone, and interpersonal business manners. 

2. Strong computer skills including knowledge of Electronic Medical Record systems (EMRs). 

3. A passion and concern for the target population served by the Dental Clinic. 

4. Experience in a community health setting preferred.

5. Experience treating pediatric and geriatric patients.

SKILLS AND ABILITIES/PHYSICAL DEMANDS

· Creating a safe, effective environment

· Listening

· Teamwork

· Thoroughness

· Self-development

· Patience and understanding 

· Compassion

· Good hand-eye coordination

· Prolonged sitting or standing may be required

· Physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with general practice dentistry will be performed on a repetitive basis.  

· Lifting and carrying 10 to 25 pounds

· Frequent bending, kneeling, and reaching.

BENEFITS: 

Competitive Pay

Paid Holidays (8)

Paid Time Off (PTO) 

Simple IRA Plan (with company match)

Medical, Dental and Vison Insurance offered

Life and AD&D Insurance provided

Short- and Long-Term Disability Insurance provided

Other voluntary plans available

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Connect Health + Wellness is seeking candidates for a Licensed Professional Counselor for our Bassett and Ridgeway locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center (FQHC) sites and Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville, Henry County area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and residents.

Purpose: Every position within Connect Health + Wellness (CHW) exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Position Summary:  Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

REQUIRED PERFORMANCE COMPETENCIES

1. Commitment to the Mission: Embraces and demonstrates passion for achieving the organization’s Mission.
2. Understanding of position: Exhibits a working knowledge of the requirements, responsibilities, and authority of the position. Consistently demonstrates the skills and abilities necessary to accomplish goals and objectives.
3. Quality of work: Achieves goals and objectives with an elevated level of professionalism. Work is thorough, accurate and complete.
4. Dependability: Performs duties and completes assignments in a timely fashion. Prioritizes tasks and manages time efficiently and Is rarely late. Has no unexcused absences.
5. Initiative & enthusiasm: Exhibits an elevated level of interest and eagerness in his/her work.
6. Judgment: Exercises sound judgment and anticipates consequences of his/her actions. Demonstrates creativity in problem solving. Decisions are Mission driven.
7. Communication & teamwork: Understands how his/her performance affects Identifies and communicates potential conflicts and/or problems appropriately. Exhibits a strong commitment to working as part of a team. Shares knowledge generously and respectfully. Accepts feedback and constructive criticism graciously.
8. Planning & organization: Plans, organizes, and prioritizes duties and responsibilities effectively. Uses organizational resources appropriately and efficiently. 

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient’s condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization’s Electronic Medical Record (“EMR”).
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by CHW.
6. Provides exemplary customer service and represents CHW in a professional manner.
7. On a rotating basis, acts as the after-hours on-call Provider.
8. Maintains the security and privacy of all protected health information.
9. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
10. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
11. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
12. Consistently returns telephone calls, resolves and/or addresses EMR “bubbles” and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
13. Participates in and/or supports organizational efforts to solicit unduplicated patients.
14. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, ABILITIES & CHARACTERISTICS 

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a LPC.
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the CHW.

Benefits

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness, is seeking candidates for a full-time Bilingual Front Office Clerk at our Ridgeway, Virginia location.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and our Dental Clinics by promoting health, reducing health risk factors, and increasing access to medical  and dental services, primarily for the uninsured and underserved in our service area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Candidates must be willing to work Monday through Friday on a varied 8-hour per day schedule with hours ranging from 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors (taking temperature and asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining Connect Health + Wellness's services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No-Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date POI and update the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• May be required to work from one of our other clinics based on need. 
• Other duties as required

BENEFITS:

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.

Other voluntary plans available include voluntary life, critical illness, and accident coverage.

No nights or weekend work

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• Bi-lingual (English/Spanish)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients and requires working in a clinical setting
• You will be provided with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   

Connect Health + Wellness, is seeking candidates for a full-time Front Office Clerk at our Dental Clinic in Martinsville, Virginia.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.  

This is a customer service position. The Dental Front Office Clerk is frequently the initial point of contact for patients and the last person to interact with our patients as they leave the Dental Clinic. Therefore, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people.

This person performs various front office administrative activities for a fast-paced Dental Clinic Center to ensure smooth operations, excellent patient relations and the highest levels of service quality and professionalism. He or she interacts with patients, patients' families, medical providers and others regarding patient-related matters.

This position requires a person who can work independently and carry out assignments with minimal instruction. This position demands adherence to prescribed routines, maintaining records and data entry with a high level of confidentiality, accuracy and speed. This person will work with other clinic staff in a Patient Centered Medical Home environment that values teamwork and relentlessly pursues the highest levels of quality care for our patients.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Works in the Dental front office area greeting and registering patients and answering questions. Answers incoming telephone calls, takes and relays messages to appropriate Dental Clinic staff.
2. Screens patients and visitors (asking COVID screening questions).
3. Inputs and updates patient demographic information in an Electronic Medical Record (EMR) with a high degree of accuracy.
4. Is responsible for making sure that all new patients complete all necessary Health Center paperwork (helping them as needed).
5. Verifies patient's insurances at each visit. Ensures that all insurance information is documented and that a copy of the card(s) is scanned into the EMR. Documents coverage verification in the EMR. Helps patients change the PCP shown on insurance cards as needed.
6. Checks sliding scale/fee status at each visit. Notifies patients when updated information is required, gets that updated information and then documents the updates in the EMR. Requests and receives proof of income, enters into EMR and notifies patient of discount.
7. Makes and reschedules patient appointments.
8. Assists with calling patients with appointment reminders and/or to let them know that their prescriptions are ready.
9. Accepts payments from patients. Maintains an accurate cash drawer.
10. Assists patients in completing medical record requests. Faxes requests to other facilities and/or Providers as needed.
11. Scans patient documents into the EMR and forwards them to the Provider(s) as needed.
12. Prints the Health Center schedule from the EMR for the following day at the end of each business day (in case of a power outage or an IT problem that makes the EMR inaccessible).
13. Rotates scheduled work hours with other front office staff to open and close the Clinic.
14. Adheres to the Policies and Procedures of Connect Health + Wellness.
15. Develops and uses good organizational, analytical, numerical, and reasoning skills.
16. Participates in training(s) opportunities to improve patient care including, but not limited to, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR.
17. Process in-office requests for medical records.
18. Responds to Patient Portal messages as needed and appropriate.
19. Manages the electronic fax inbox, sorting and processing all received faxes in a timely manner.
20. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Benefits:

• Paid Holidays (8)
• Paid Time Off (160 hours)
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available
• No night or weekend work

Position Requirements

• High school diploma or GED.
• Minimum six months’ experience working in a medical or dental office as a receptionist, or similar position.
• An understanding and working knowledge of dental terminology and procedures is preferred.
• Prior experience in data entry.
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask.
• Possess good computer skills including knowledge of Electronic Medical Record systems (EMRs).
• A passion and concern for the target population served by the dental clinic.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   

Connect Health + Wellness is seeking candidates for a part-time Front Office Staff position for our Patrick Springs, Virginia location.  

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services. 

Job Duties

Front Office Staff duties can include, but may not be limited to the following:

· Welcoming patients and visitors, answering inquiries and directing them through the registration process

· Screening patients and visitors 

· Checking in patients and preparing electronic chart for visit

· Collecting and updating all patient demographic, eligibility, and insurance information

· Entering all appropriate data into the Electronic Medical Records system 

· Explaining Connect Health + Wellness services, as well as patient policies and procedures

· Answering phones and completing daily patient callbacks

· Faxing and scanning documentation

· Maintaining fax in/out box and assigning appropriate paperwork to nurses, providers, and referral coordinators

· Collecting and verifying insurance information

· Verifying patient demographics

· Collecting and processing payments for current and past services, explaining patient charges as requested

· Creating telephone encounters for medication refills, nurse messages, and chart inquiries

· Assisting patients on their departure and scheduling follow up appointments

· Entering medical, pharmacy, transportation, and ancillary service visits and entering data into the electronic medical records system

· Obtaining record release signatures from patients to requesting outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling

· Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually

· Answers questions regarding patient accounts, referral appointments, and upcoming office appointments

· Explains charges to patient and directs any questions to the billing office as necessary.

· Maintains accurate and up-to-date appointment system

· Provides appropriate support to medical staff 

· Maintains a clean waiting area

· Checks patients out including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses

· Assists patients with scheduling appointments for Follow-up, Rescheduled, Cancelled, and No Show appointments

· Checks encounter forms, medical records, and schedule to prevent double or missed appointments.

· Maintains patient Sliding Fee Scale status with up-to-date proof of income (POI) and updates the patient registration annually

· Functions within the HIPAA laws to protect patient information protected

· Other duties as required

Minimum Requirements:

· High School Diploma or equivalency (GED)

· 1+ year(s) of experience in a medical office setting

· Experience with basic computer software and the ability to learn electronic medical records (EMR) software

· Ability to deal directly with patients 

Preferred Requirements: 

· Experience with patient registration

· Experience collecting health insurance information and processing patient payments

· Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems

· Excellent verbal and written communication skills

· Bi-lingual (English/Spanish) helpful but not required

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.