Clinical Openings

Connect Health + Wellness - Ridgeway is seeking candidates for an experienced Certified Medical Assistant (CMA, CCMA or RMA).

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, Connect Health + Wellness offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area. 

Our CMAs are routinely in direct contact with Health Center patients, their families and a variety of third-party vendors and stakeholders. As such, it is important that this person has a very pleasant disposition and can communicate well with a wide range of people. 

The Certified Medical Assistant provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff and providers.

The CMA must be able to work effectively in a fast-paced environment, employing exceptional critical thinking and problem-solving skills while providing efficient and accurate healthcare. This person serves as a patient liaison and assists in providing a continuum of healthcare in keeping with the goals and objectives of a Patient Centered Medical Home. 

The CMA is responsible for tracking and recording various quality assurance measures and outcomes and ensuring that Quality Assurance and Performance Improvement standards and requirements are met. This position assists with Health Coaching, especially regarding patients with the three chronic disease conditions and/or high-risk criteria identified by the Patient Centered Medical Home. This position demands adherence to prescribed routines, maintaining records, data, and other information with a high degree of accuracy and speed. This position is an integral member of a Patient Centered Medical Home team. This individual must be able to work in a fast-paced, stressful environment and relentlessly pursues the highest levels of quality care for our patients.

Job Duties - Clinical

1. Participates in daily “huddles” with Providers to address all patient needs prior to each patient’s appointment to help ensure quality, evidence-based care including preventative screenings, chronic disease management and review of care plans.

2. Escort patients to the exam area, and provides assistance when needed. Ensure that patients and families understand the treatment care plan and educate them relative to their condition. 

3. Performs patient assessments including obtaining vital signs, gathering the patient’s social, medical, and surgical history, recording patient medications/history, copying immunizations records and other pertinent information related to the appointment. Records information and data in the Electronic Medical Record (EMR).

4. Administers prescribed medications as directed by Providers (including orally, intramuscular, z-track, subcutaneous and intradermal).

5. Uses sterile techniques when preparing and assisting with procedures and applying dressings. 

6. Collects, prepares, and labels laboratory specimens according to established policies and guidelines. 

7. Cleans and sterilizes instruments and equipment in accordance with established policies and guidelines (i.e., using the designated disinfecting solution and/or the autoclave). 

8. Monitors supplies and sterile instrument packages to ensure that they are not outdated or otherwise compromised. Keeps crash cart and refrigerator logs up to date.

9. Re-stocks exam room supplies daily, and procedure room supplies as needed.

10. Performs audiometer, vision, tympanometry and spirometer tests. Records results, and ensures that related documents are scanned, into the patient’s EMR. 

11. Performs quality assurance control checks for medical equipment and lab tests as directed.

12. Accurately records patient information, lab results and related documents in the EMR.

13. Assists Providers with management of an assigned segment of patients to provide awareness of chronic disease controls and assist them in obtaining desired clinical outcomes, including reviewing and documenting self-management goals. This may also include ensuring that patients are referred to, and attend, Connect Health + Wellness education classes. 

14. Identifies patients in assigned population who have outstanding lab work or clinical exams. Makes contact with these patients to ensure necessary appointments are made. Reviews the patient schedule (weekly) to confirm that appointments are kept. Contacts patients as necessary to determine reasons that appointments were not kept and works with patients to ensure appropriate care. Identifies and communicates noncompliant patients to the Provider (weekly). 

15. Participates in the Quality Assurance program. Identify and records barriers to care, particularly for their assigned segment of patients. Develops and communicates ideas for breaching or overcoming such barriers to the Quality Assurance/Performance Improvement Committee monthly. 

16. Ensures that all telephone messages and encounters are assigned/returned within twenty-four (24) business hours. This includes contacting patients to relay Provider messages and/or answers to patient questions. Documents all patient interaction and resolutions in the EMR.

17. Contacts patients to discuss lab/diagnostic results and relay Provider treatment instructions.

18. Contacts other healthcare facilities to obtain copies of results for tests that they performed.

19. Reviews appropriate consent forms with patients, ensuring their understanding, answering their related questions, and securing their permission as evidenced by their signature(s). 

20. Assists patients in completing the Controlled Substances Agreement, as applicable, and ensuring that related pharmacy information is entered/updated in the EMR. 

21. Obtains pre-authorization for medication from insurance companies and documents resolutions, including medication changes, in the EMR. 

22. Contacts hospitals on behalf of patients requiring admission and communicates relevant patient history and information as needed and appropriate. 

23. Assists with, and oversees the tracking of, patient referrals and outcomes.

24. Manages Health Coaching and related support of patients.

Job Duties - General

1. Takes the initiative, follows directions, multi-tasks effectively and efficiently and communicates well with others. 

2. Performs necessary quality control activities to ensure accuracy and identifies areas where performance can be improved.

3. Participates in training(s) opportunities to improve patient care including, but not limited to, learning evidence-based approaches to self-management support, proactively addressing the needs of patients and families in this community, cultural competency, effective communication, OSHA, HIPAA and EHR 

4. Adheres to the policies and procedures of the organization.  Adheres to agency and regulatory mandates and guidelines, especially those established by the Health Resource and Services Administration (HRSA) and the Health Insurance Portability and Accountability Act (HIPAA). 

5. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

Qualifications

• Graduation from an accredited Medical Assistant program (CMA, CCMA or RMA)
• Minimum one year experience in a physician office preferred
• Prior experience in data entry required 
• A diverse set of skills and abilities including organization, prioritization, good grammar, telephone and interpersonal business manners and the ability to multitask 
• Good computer skills including knowledge of Electronic Medical Record systems (EMRs)
• A passion and concern for the target population served by the Health Center 
• Effective communication skills to work with the public 
• Licensure/Certification: Current Medical Assistant Certification through a recognized national professional association 
• AHA BLS-HCP Certification required 

Benefits: 

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life and AD&D Insurance provided by employer

Short-term and Long-term Disability coverage provided by employer

Other voluntary plans available

No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or you can view and apply for this or other current openings by clicking here. 

View and apply for other current openings by visiting https://connecthealthva.org/job-openings. Learn more about Connect Health + Wellness at: https://connecthealthva.org/

Connect Health + Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Connect Health + Wellness - Dental is seeking candidates for a Dentist.

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and residents within our service area.

Our Dentist’s provide comprehensive, clinical dental services and preventative dental care to a diverse patient population with a wide range of dental conditions. The dentist will also oversee dental students as an Adjunct Faculty Member of a Virginia School of Dentistry.

Minimum Required Education, Experience, Abilities & Characteristics

• Graduate from an accredited Dental School
• Knowledge of public health principles and practices preferred
• Excellent interpersonal and communication skills required
• Ability to maintain appropriate clinical privileges required
• Preferred bilingual in English/Spanish
• Relates well to people of various social-economic backgrounds
• Proficient with dental and electronic medical records software programs
• Evidence of involvement and willingness to participate in community leadership activities
• A passion and concern for the target population served by the MHCCHW
• Unrestricted license to practice dentistry in the state of Virginia
• Current CPR (BLS) Certification, ACLS preferred
• DEA registrations
• Medicaid provider numbers

Experience: Minimum one (1) year experience in a Dental practice or clinic preferred.

• Licensure/Certification: Current unrestricted licensure to practice dentistry in the state of Virginia

Benefits:

• Paid Holidays
• Paid Time Off (160 Hours)
• Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance
• Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues
• Up to five (5) days for elective CME provided annually
• Eligibility to participate with federal and state student loan repayment programs that offer repayment of up to $100,000 of student loans.
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available
• No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE. 

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness - Dental is seeking candidates for Dental Assistant.

Connect Health + Wellness is committed to providing primary health, integrated behavioral health, and dental services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in the area.

POSITION SUMMARY

The Dental Assistant performs various activities for a fast-paced Dental Clinic including assisting the dentist as well as dental hygiene and dental students in the direct provision of dental services to patients of the dental clinic. The Dental Assistant is responsible for scheduling patients for the clinic as well as assisting in the sterilization, preparation and inventory control of dental instruments and supplies.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Assist’s patients in resolving minor difficulties, answering their questions, and giving directions to patients as authorized by the dentist or dental hygienist.
2. Serves as dentist’s or dental hygienist’s chair-side assistant.
3. Prepares operatory for patient treatment as per Dental Clinic protocols and the dentist’s or dental hygienist’s directions.
4. Exposes and develops dental radiographs in accordance with state regulations and law as well as Dental Clinic directive and protocol.
5. Performs independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Clinic directive and protocol.
6. Maintains Dental Clinic equipment in accordance with manufacturer’s directions and Dental Clinic policy and protocol.
7. Maintains all Dental Clinic areas in compliance with Dental Clinic directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues.
8. Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes.
9. Monitors patient flow, and assists the Dental Director, dentist(s), and dental hygienist(s) in assuring that all patient records and documents are properly and accurately completed and filed.
10. Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Clinic.
11. Assists with various clinical and administrative functions of the center as appropriate and time permits.
12. Ensures the sterility of all reusable dental instruments and equipment in accordance with Dental Clinic directive and protocol.
13. Ensures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Clinic directive, center policy as well as state and federal regulation(s).
14. Performs all functions in full compliance with the clinics and the Dental Clinic Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.
15. Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required which may also include our mobile dental clinic.
16. Travels when necessary to meet operational needs.
17. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
18. Responsible for full personal compliance with all applicable federal, state, local and center rules, regulations, protocols, and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, workplace safety, public health, and confidentiality.
19. Other duties as may be assigned from time-to-time by your supervisor that are consistent with the Mission of the organization and intent of this position.

 EDUCATION AND TRAINING  

1. High school diploma or GED certificate
2. Completion of accredited course in dental assisting preferred
3. Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
4. Effective oral and written communication skills in English are required.
5. Bilingual (English/Spanish) preferred.

LICENSURE AND CREDENTIALS

1. Certified Dental Assistant preferred
2. Current CPR (BLS) preferred

CHARACTERISTICS

1. A diverse set of skills and abilities including organization, prioritization, good grammar, telephone, and interpersonal business manners.
2. Strong computer skills including knowledge of Electronic Medical Record systems {EMRs).
3. A passion and concern for the target population served by the Dental Clinic.

SKILLS AND ABILITIES

• Requires a comprehensive knowledge of dental assisting techniques and procedures for all phases of general dentistry.
• Knowledge of modern dental materials, their storage, handling, and applications is required.
• The Dental Assistant must be cognizant of the expectations and concerns of the center’s dental patients and be able to respond in an empathetic and professional manner.
• The ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds is necessary.
• The Dental Assistant must be able to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for the center’s patient from a system of integrated primary health care.

TYPICAL PHYSICAL DEMANDS

• Prolonged sitting or standing may be required.  Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with dental assisting in general practice dentistry will be performed on a repetitive basis.
• The ability to distinguish letters and symbols as well as the ability to utilize copiers is required.
• Work under stressful conditions as well as irregular hours may be required.
• Frequent exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation, and other conditions common to a clinical environment may routinely be encountered.

Benefits:

Competitive Pay
Paid Holidays – 8
Paid Time Off (PTO)
Simple IRA Plan (with company match)
Medical, Dental and Vison Insurance offered
Life Insurance provided
Short- and Long-Term Disability Insurance provided
Other voluntary plans available

This position works Monday through Friday.

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness - Dental is seeking candidates for a Registered Dental Hygienist.    

Connect Health + Wellness is committed to providing primary health, integrated behavioral health, and dental services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in the area. 

POSITION SUMMARY

The Dental Hygienist performs various activities for a fast-paced Dental Clinic including assisting the dentist(s), and dental and dental hygiene students in the direct provision of primary care dental services to patients of the safety net dental clinic. The Dental Hygienist is responsible FOR Provide quality, comprehensive, and appropriate dental care and maintenance for the general health of patient's mouth and teeth.

ESSENTIAL FUNCTIONS OF THE POSITION

1. Assist in the oral health management of patients.

2. Greet patients in a welcoming manner, go over medical history, and take vitals and record patient's chief complaints in detail to go over with the dentist.

3. Performs independent procedures as delegated and directed by a dentist in accordance with state regulations and law.

4. Perform duties only appropriate to the education and experience of the dental hygienist and the practice of the supervising dentist.

5. Perform an initial examination of teeth and surrounding soft tissue including:

• a. a head and neck exam,
• b. charting of carious lesions,
• c. probing depths,
• d. signs of periodontal disease or possible cancers,
• e. recessed & bleeding gums, and
• f. any other abnormal conditions for further evaluation and diagnosis by the dentist.

6. Obtain oral hygiene assessment data and record patient-hygienist interactions in the patient's electronic dental record efficiently, accurately and in a timely manner following policies and procedures.

7. Take satisfactory and appropriate diagnostic radiographs that may include periapicals, bite winqs, and panorex as directed by the dentist.

8. Perform routine prophy, scaling and root planing of natural and restored teeth using hand instruments, rotary instruments and/or ultrasonic devices.

9. Polish and apply topical fluoride varnish to teeth as needed.

10. Utilize topical anesthetics either in gel or spray form as appropriate to minimize patient's sensitivity during scaling and root planing.

11. Remove sutures as directed by the dentist.

12. Apply pit/fissure sealants and silver diamine fluoride to patients exhibiting moderate to high-risk caries as directed by the dentist.

13. Provide oral health education and appropriate individual counseling for dental patients.

14. Educate patients in oral hygiene and dental care, including proper tooth brushing, flossing, nutrition and need for professional care.

15. Assist with or initiate emergency measures for sudden adverse developments during treatment of patients.

16. Provide service in a manner that is appropriate for the patient's age; demonstrate knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs.

17. Respect the dignity, confidentiality, and privacy of patients.

18. Ensure all patients enjoy a positive experience and are treated with care and compassion.

19. Prepare operatory for patient care by following prescribed procedures and protocols.

20. Ensure that dental scalers are sharpened on a routine basis for patient care.

21. Assist with the maintenance of dental equipment, assist with ordering and maintaining appropriate level of dental supplies.

22. Demonstrate knowledge and understanding of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.

23. Assist dentist as needed in a dental assistant capacity when the dental assistant is out.

24. Assist in reviewing clinic productivity, chart audits, and scheduling procedures.

25. Actively participate in community dental programs and outreach.

26. Assist with in-service and on-going training of clinic staff.

27. Build relationships and foster a high level of customer service.

28. Manage difficult clients and patients, demonstrating interpersonal savvy and influence skills.

29. Exercise professional judgment in the performance of services provided consistent with the organization’s policies and the standards of the dental profession.

30. Demonstrate a high degree of knowledge and competency in the practice of dentistry.

31. Perform assigned dental tasks using a high level of skill and ability.

32. Utilize and monitor effectiveness and efficiency of all equipment and supplies used in the delivery of services.

33. Communicate frequently with others in verbal and written communication.

34. Demonstrate awareness of current state, federal, and local laws governing the delivery of care.

35. Implement and evaluate operational and administrative processes.

36. Other duties as assigned.

EDUCATION AND TRAINING  

1. Graduate from accredited Dental Hygiene program

2. Successful completion the National Dental Hygiene Board Exam

3. Experience working in a primary dental setting, preferably with patients of all ages. 

4. Public health or community-based clinic experience preferred. 

5. Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols. 

6. Effective oral and written communication skills in English are required.  

7. Bilingual (English/Spanish) preferred but not required.

LICENSURE AND CREDENTIALS 

1. Holds a current, valid and unrestricted license to practice dental hygiene in the State of Virginia

2. BLS required.

CHARACTERISTICS

1. A diverse set of skills and abilities including organization, prioritization, good grammar, telephone, and interpersonal business manners. 

2. Strong computer skills including knowledge of Electronic Medical Record systems (EMRs). 

3. A passion and concern for the target population served by the Dental Clinic. 

4. Experience in a community health setting preferred.

5. Experience treating pediatric and geriatric patients.

SKILLS AND ABILITIES/PHYSICAL DEMANDS

· Creating a safe, effective environment

· Listening

· Teamwork

· Thoroughness

· Self-development

· Patience and understanding 

· Compassion

· Good hand-eye coordination

· Prolonged sitting or standing may be required

· Physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with general practice dentistry will be performed on a repetitive basis.  

· Lifting and carrying 10 to 25 pounds

· Frequent bending, kneeling, and reaching.

BENEFITS: 

Competitive Pay

Paid Holidays (8)

Paid Time Off (PTO) 

Simple IRA Plan (with company match)

Medical, Dental and Vison Insurance offered

Life and AD&D Insurance provided

Short- and Long-Term Disability Insurance provided

Other voluntary plans available

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Connect Health + Wellness is seeking candidates for a Licensed Clinical Social Worker, (LCSW) for our Bassett and Ridgeway locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center (FQHC) sites and Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville, Henry County area. Additionally, CHW offers chronic disease self-management, medication assistance, and care coordination services to patients and residents.

Purpose: Every position within the Connect Health + Wellness (CHW) exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Position Summary:  Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

REQUIRED PERFORMANCE COMPETENCIES

1. Commitment to the Mission: Embraces and demonstrates passion for achieving the organization’s Mission.
2. Understanding of position: Exhibits a working knowledge of the requirements, responsibilities, and authority of the position. Consistently demonstrates the skills and abilities necessary to accomplish goals and objectives.
3. Quality of work: Achieves goals and objectives with an elevated level of professionalism. Work is thorough, accurate and complete.
4. Dependability: Performs duties and completes assignments in a timely fashion. Prioritizes tasks and manages time efficiently and Is rarely late. Has no unexcused absences.
5. Initiative & enthusiasm: Exhibits an elevated level of interest and eagerness in his/her work.
6. Judgment: Exercises sound judgment and anticipates consequences of his/her actions. Demonstrates creativity in problem solving. Decisions are Mission driven.
7. Communication & teamwork: Understands how his/her performance affects Identifies and communicates potential conflicts and/or problems appropriately. Exhibits a strong commitment to working as part of a team. Shares knowledge generously and respectfully. Accepts feedback and constructive criticism graciously.
8. Planning & organization: Plans, organizes, and prioritizes duties and responsibilities effectively. Uses organizational resources appropriately and efficiently. 

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient’s condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization’s Electronic Medical Record (“EMR”).
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by CHW.
6. Provides exemplary customer service and represents CHW in a professional manner.
7. On a rotating basis, acts as the after-hours on-call Provider.
8. Maintains the security and privacy of all protected health information.
9. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
10. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
11. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
12. Consistently returns telephone calls, resolves and/or addresses EMR “bubbles” and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
13. Participates in and/or supports organizational efforts to solicit unduplicated patients.
14. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, ABILITIES & CHARACTERISTICS 

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a Licensed Clinical Social Worker (LCSW).
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the CHW.

Benefits

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment 

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness is seeking candidates for a Licensed Professional Counselor for our Bassett and Ridgeway locations.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center (FQHC) sites and Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville, Henry County area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and residents.

Purpose: Every position within Connect Health + Wellness (CHW) exists to help the organization realize its Mission of providing medical, dental, and other health related services to uninsured and underinsured members of our community. As a valued member of our staff, it is critically important that this goal be the motivation for all your activities in the performance of your duties and responsibilities.

Position Summary:  Provides comprehensive, quality, cost-effective mental health services to a diverse patient population. Participates in a Patient Centered Medical Home treatment team environment. Provides related services with the highest levels of quality and professionalism.

REQUIRED PERFORMANCE COMPETENCIES

1. Commitment to the Mission: Embraces and demonstrates passion for achieving the organization’s Mission.
2. Understanding of position: Exhibits a working knowledge of the requirements, responsibilities, and authority of the position. Consistently demonstrates the skills and abilities necessary to accomplish goals and objectives.
3. Quality of work: Achieves goals and objectives with an elevated level of professionalism. Work is thorough, accurate and complete.
4. Dependability: Performs duties and completes assignments in a timely fashion. Prioritizes tasks and manages time efficiently and Is rarely late. Has no unexcused absences.
5. Initiative & enthusiasm: Exhibits an elevated level of interest and eagerness in his/her work.
6. Judgment: Exercises sound judgment and anticipates consequences of his/her actions. Demonstrates creativity in problem solving. Decisions are Mission driven.
7. Communication & teamwork: Understands how his/her performance affects Identifies and communicates potential conflicts and/or problems appropriately. Exhibits a strong commitment to working as part of a team. Shares knowledge generously and respectfully. Accepts feedback and constructive criticism graciously.
8. Planning & organization: Plans, organizes, and prioritizes duties and responsibilities effectively. Uses organizational resources appropriately and efficiently. 

ESSENTIAL FUNCTIONS OF THE POSITION

1. Provides comprehensive, evidence-based, mental health therapy in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Performs mental health examinations within prescribed guidelines.
2. Consults and works collaboratively with Provider, other behavioral health specialists and other medical professionals. Confers with specialists and/or consultants regarding the care of patients, as well as medical and diagnostic work performed, and coordinates the work of the consulting physicians with the work of the patient care team. Records findings and formulates a comprehensive patient care plan and prognosis, based on patient’s condition and other related factors.
3. Maintains required medical records and other documents in a complete, accurate and timely manner via the organization’s Electronic Medical Record (“EMR”).
4. Participates in Quality Assurance initiatives and provides input on the development of policies and procedures that impact the health delivery service.
5. Participates in training relevant to the education of professional health personnel as well as any training required by CHW.
6. Provides exemplary customer service and represents CHW in a professional manner.
7. On a rotating basis, acts as the after-hours on-call Provider.
8. Maintains the security and privacy of all protected health information.
9. On average, achieves and maintains a minimum patient visitation rate of 97% as relates to established visitation goals.
10. On average, achieves and maintains a patient duration of visit/cycle time of sixty-minutes or less.
11. Consistently participates in the peer review program, returning such reviews on a timely basis, and takes the initiative to hone skills and abilities to better meet PCMH goals and objectives.
12. Consistently returns telephone calls, resolves and/or addresses EMR “bubbles” and other communications to patients and other staff and treatment team members and/or stakeholders within 48 hours.
13. Participates in and/or supports organizational efforts to solicit unduplicated patients.
14. Other duties as may be assigned from time-to-time by your supervisor that are consistent with Mission of the organization and intent of this position.

MINIMUM REQUIRED EDUCATION, EXPERIENCE, ABILITIES & CHARACTERISTICS 

• Graduate of an approved and accredited school of social work or counseling.
• Current, valid license for the State of Virginia.
• Recognized by the Virginia Board of Social Work or the Virginia Board of Counseling as a LPC.
• Current CPR and AED certifications.
• Minimum of two years’ experience in a primary or behavioral health care setting.
• Bilingual in English/Spanish preferred but not required.
• Ability to relate well to people of various social-economic backgrounds.
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Experience in eClinical Works electronic medical record system (preferred, not required)
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the CHW.

Benefits

Paid Holidays (8)

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance provided by employer.

Short-term and Long-term Disability coverage provided by employer.

Other voluntary plans available

No nights or weekend work

Opportunity for student loan repayment

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by clicking here.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness is seeking candidates for a Family Nurse Practitioner (FNP).

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors, and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and residents within our service area.

Our FNP’s provide comprehensive, evidence-based, primary and preventive medical care in a team-based environment to a diverse patient population with a wide range of health conditions and concerns. Perform physical examinations and preventive health measures within prescribed guidelines and instructions of Physician.

Minimum Required Education, Experience, Abilities & Characteristics 

• Graduate of an approved and accredited school of nursing recognized by the Virginia State Board of Nurse Examiners with a nurse practitioner degree or certificate.
• Current, valid nurse practitioner’s license in the State of Virginia.
• Recognized by the Virginia Board of Nurse Examiners as an Advanced Practitioner.
• Current DEA license, and CPR and AED certifications.
• At least one-year experience in a primary health care setting.
• Preferred bilingual in English/Spanish.
• Relates well to people of various social-economic backgrounds
• Someone who is well organized, enjoys multi-tasking and thrives in a high energy, fast-paced environment.
• Proficient with electronic medical records software programs.
• Evidence of involvement and willingness to participate in community leadership activities.
• A passion and concern for the target population served by the MHCCHW.

Experience: One (1) year experience in a physician office preferred.

Licensure/Certification: Current licensure as a Family Nurse Practitioner in the State of Virginia (FNP) required.

Benefits:

• Paid Holidays – 8
• Paid Time Off (160 hours)
• Occurrence based liability coverage (Federal Tort Claims Act) and additional gap malpractice insurance
• Annual allowance for elective CME expenses, books, periodicals, professional memberships, and dues
• Up to five (5) days for elective CME provided annually
• Eligibility to participate with federal and state student loan repayment programs that offer repayment of up to $100,000 of student loans.
• Simple IRA Plan (with company match)
• Medical, Dental and Vision Insurance
• Life Insurance provided by employer
• Short-term and Long-term Disability coverage provided by employer
• Other voluntary plans available
• No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

MHCCHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness is seeking candidates for an experienced Licensed Practical Nurse (LPN) at our Bassett and Ridgeway locations.

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our two Federally Qualified Health Center sites and our Community Dental Clinic by promoting health, reducing health risk factors and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, CHW offers chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Our LPN’s provide practical nursing support in the delivery of quality care for the patient in a medical practice setting. Must have at least 1 year experience in healthcare, preferably in a medical office setting. Candidates should be familiar with use of an electronic medical record (EMR), preferably eClinical Works (eCW), and knowledgeable about care coordination and health education.

Qualified candidates can provide professional nursing care according to current best practices, maintain confidentiality, promote person-centered care, communicate effectively and have good computer skills. Must be team oriented, a problem-solver and have excellent organizational and time management skills.

Job Duties
LPN job duties include, but may not be limited to the following:

· Completes patient assessment to include height, weight, vital signs, chief complaint, current medications, etc.

· Prepares patient for provider evaluation, including obtaining specimens, positioning for exams, listing medications, assisting during exams and diagnostic and therapeutic procedures.

· Administers medications and injections as directed by the provider.

· Maintains work area, exam, treatment rooms in a clean, safe manner; restock with supplies and instruments; sterilize reusable equipment as needed.

· Documents patient information in the electronic medical recorded.

· Provides patient teaching as indicated and directed by the provider including lab results, diet instructions, medication instructions, appropriate follow-up, and reinforcing provider instructions as needed.

· Assist with referral authorizations for specialists and pre-authorizations for testing and ancillary services.

· Assists with lab procedures.

· Shift will vary based on the Provider’s schedule.

Minimum Qualifications

• Education: Completion of a Practical Nursing education program required.
• Experience: One (1) year experience in a physician office preferred.
• Licensure/Certification: Current licensure as a Practical Nurse in the State of Virginia (LPN) required.

Benefits
Paid Holidays – 8
Paid Time Off (160 hours)
Simple IRA Plan (with company match)
Medical, Dental and Vision Insurance
Life Insurance provided by employer
Short-term and Long-term Disability coverage provided by employer
Other voluntary plans available
No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness - Bassett, formerly known as Bassett Family Practice, part of Martinsville Henry County Coalition for Health and Wellness, is seeking candidates for a full-time for a Front Office Staff position at our busy multi-provider, family medical office in Bassett, VA. 

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our two Federally Qualified Health Center sites by promoting health, reducing health risk factors and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, the Coalition offers chronic disease self-management, medication assistance, and care coordination services to patients and local residents. 

Candidates must be willing to work Monday through Friday on a varied 8-hour per day schedule with hours ranging from 6:45am to 7:15pm.

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients and visitors (taking temperature and asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system 
• Explaining MHCCHW services, as well as patient policies and procedures
• Answering phone lines and maintains phone calls incoming to the office daily
• Filing
• Faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff 
• Maintains a clean waiting area
• Discharging patients including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow up, Rescheduled, Cancelled, and No Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up to date POI and update the patient registration annually.
• Functions within the HIPAA laws to protect patient information protected
• Other duties as required

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients and requires working in a clinical setting
• You will be provided with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications: 

• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills
• Bi-lingual (English/Spanish) helpful but not required

BENEFITS: 

Paid Holidays (8) 

Paid Time Off (160 hours)

Simple IRA Plan (with company match)

Medical, Dental and Vision Insurance

Life Insurance with AD&D coverage, Short-term and Long-term Disability coverage provided employer.

Other voluntary plans available include voluntary life, critical illness, and accident coverage.

No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Connect Health + Wellness - Bassett, one of our multi-provider, family medical clinics, is seeking candidates for Part-Time Front Office Clerk.

Connect Health + Wellness is committed to providing primary health, dental and integrated behavioral health services at our two Federally Qualified Health Center sites and our Dental Clinic by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, CHW offers chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

Job Duties

The part-time Front Office Clerk will have the opportunity to learn and gain experience on all these job duties however their focus will be on a smaller subset of these duties. 

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients, staff and visitors (taking temperature/asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system 
• Explaining CHW services, as well as patient policies and procedures
• Answering phone lines, takes/relays messages to appropriate Health Center staff 
• Filing, faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Maintains patient Sliding Fee Scale status with up to date proof of income, number in household and update the patient registration annually
• Explain the sliding scale to patients 
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as needed.
• Maintains accurate and up-to-date appointment system
• Activates patient files 
• Provides support to medical staff 
• Maintains a clean waiting area
• Discharging patients including taking payments, verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for follow up, rescheduled, cancelled, and no-show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Functions within the HIPAA laws to keep patient information protected
• Other duties as required

Minimum Qualifications

• High School Diploma or equivalency (GED)
• Minimum 1 year experience in healthcare, preferably in a medical office setting.
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to lift up to 50 pounds
• Ability to deal directly with patients working in a clinical setting
• You will be provided with and required to use appropriate Personal Protective Equipment (PPE) in performing the duties of this role with patients and members on site. 

Preferred Qualifications

• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills

· Bi-lingual (English/Spanish) preferred but not required

This position works Monday through Friday on a varied schedule between the hours of 6:45am to 7:15pm and will work less than 30-hours per week. 

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Connect Health + Wellness - Ridgeway, one of our busy, multi-provider, family medical clinics, is seeking candidates for a Front Office Staff position.

Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our two Federally Qualified Health Center sites by promoting health, reducing health risk factors and increasing access to medical services, primarily for the uninsured and underserved in the Martinsville-Henry County area. Additionally, CHW offers chronic disease self-management, medication assistance, and care coordination services to patients and local residents.

Job Duties

Front Office Staff duties can include, but may not be limited to the following:

• Welcoming patients and visitors by greeting them in a friendly manner, answering inquiries and directing them through the registration process
• Screening patients, staff and visitors (taking temperature/asking screening questions)
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining CHW services, as well as patient policies and procedures
• Answering phone lines, takes/relays messages to appropriate Health Center staff
• Filing, faxing and scanning documentation
• Maintains fax in/out box and assigns appropriate paperwork to nurses, providers, and referral coordinator
• Completing daily patient callbacks
• Collecting all insurance information
• Verifying patient demographics
• Collecting and processing payments for services current and past, explaining patient charges as requested
• Maintains patient Sliding Fee Scale status with up to date proof of income, number in household and update the patient registration annually
• Explain the sliding scale to patients
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and enters data into the appropriate electronic medical records system
• Obtaining record release signatures from patients to request outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as needed.
• Maintains accurate and up-to-date appointment system
• Activates patient files
• Provides support to medical staff
• Maintains a clean waiting area
• Discharging patients including taking payments, verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for follow up, rescheduled, cancelled, and no-show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Functions within the HIPAA laws to keep patient information protected
• Other duties as required

Minimum Qualifications:

• High School Diploma or equivalency (GED)
• Minimum 1 year experience in healthcare, preferably in a medical office setting.
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients working in a clinical setting

Preferred Qualifications: 

• Bi-lingual (English/Spanish) preferred
• Experience with patient registration
• Experience collecting health insurance information and/or processing patient payments
• Experience with eClinicalWorks eCW, electronic medical record (EMR)
• Excellent verbal and written communication skills

Benefits:

Paid Holidays – 8
Paid Time Off (160 hours)
Simple IRA Plan (with company match)
Medical, Dental and Vision Insurance
Life Insurance provided by employer
Short-term and Long-term Disability coverage provided by employer
Other voluntary plans available
No nights or weekend work

Resumes may be submitted to Connect Health + Wellness, 29 Jones Street, Martinsville, VA 24112 or by applying HERE.

CHW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.